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Customer Contact Centre Officer

2 weeks ago

Frankston, Australia Chandler Macleod Full time

**Customer Contact Centre Officer**
- ** **A mixture of full-time and part-time** **with a** **commitment to work-life balance, including hybrid working arrangement.
- Great Location - Frankston, Vic
- 12-month fixed term opportunities with a view to permanency, based on performance and operational requirements.
- An attractive salary of $61, 462 (pro-rata for part-time).

**Key Responsibilities**:

- Demonstrated experience providing high quality customer service in a fast-paced environment
- Experience providing services across voice platforms with digital experience (live chat and case work) highly advantageous
- The ability to work both effectively as part of a team, whilst demonstrating a high level of drive and initiative to work autonomously
- Intermediate computer skills, including the ability to competently navigate multiple software platforms simultaneously
- Excellent communication skills with a demonstrated ability to articulate complex information to diverse audiences (individual or groups) both in verbal and written form
- Completed secondary education (VCE or equivalent), customer service studies or equivalent work experience in related fields
- ** Full time roster**:9:30am to 6pm
- ** Part time roster**: 1pm to 6pm.

**About You**
As a Customer Contact Officer, you will create purposeful relationships with our customers to understand their immediate requirements and anticipate future needs. You will provide advice, assistance and support to customers related to accounts, payments, water usage and metering enquiries.

The Customer Contact team is a fast paced, energetic environment where priorities can change frequently based on the demands of our customers. High levels of adaptability and flexibility are required enabling our team to change and adjust fluidly as business priorities vary.

If this opportunity sounds like the right role for you, please hit
**“Apply”** today.