UX Lead

2 weeks ago


Brisbane, Australia Lanson Partners Recruitment Pty Ltd Full time

Brisbane based opportunity
- Manage a team of UX/UI Designers
- Work across all digital channels

As the Senior User Experience Lead, you will be accountable for leading the design for this organisation’s entire digital experience. You'll work with Digital, Brand, Marketing, Customer Experience, Product and Technology, to engineer a cohesive user experience across all channels, products and services to increase customer satisfaction in line with their values.

**What will you be doing?**
By blending digital customer journey management, user research, user testing, web analytics, customer insights, usability analysis, user experience design, user experience testing and UX best practices, the role is responsible for creating, developing and effectively delivering strategies to enable the effective value creation of quality customer experiences. You will bring 8+ years’ experience in delivering digital experiences for customers and experience leading a small team to lead from the front.

**Who will you work with?**
You report to the Senior Manager, who holds a key role on the Digital leadership team. You will coach, mentor and guide a team of UX/UI designers and Senior UX/UI designers, who report directly to you. This role will also see you working with closely with the Head of Digital leadership team.

**The opportunities**:
You will create the strategy and lead the execution of Digital User Experience value delivery for the organisation including and not limited to increasing customer growth and digital NPS. You will play a key role in setting up frameworks and process to improve business wide user research. This high visibility role will give you direct access to the wider leadership team, both inside and outside of digital.

**Their values**:
With 0 shareholders, this organisation lives and breathes a customer first approach in all the work they do. Given this role sits across every single digital touchpoint for this organisation, you will be embedded into a truly collaborative and cross-functional culture.


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