Cx/ux Innovation Specialist

3 weeks ago


Brisbane, Australia Suncorp Group Full time

Does solving a complex customer centred problems excite you? Working in the Innovation team at Suncorp Group will enable you to fuel your natural curiosity to solve challenging problems facing our customers and our business. As part of a high-performing team, you will be supported to thrive and bring your ideas to the table, working with a collaborative team to create value for our customers.

**The role**

Suncorp’s Innovation team conducts future-focussed experiments and to achieve this, the CX/UX Innovation Specialist role is pivotal. It helps to define the right experiment approach and lead customer research, both qualitative and quantitative. This role should have some affinity for UX and prototyping but will work collaboratively with a UI/UX Specialist and other key roles within the team to deliver experiments.

In this role you will lead the experiment methodology, drive customer research, and identify insights to inform design. Working with a UX Specialist, the CX/UX Specialist will inform the design of prototypes to be used in customer testing.

Working in the Group Innovation team, you’ll be supported by a collaborative, creative and engaged team. We are passionate about the Art of the Possible and sharing ideas and challenging thinking in an inclusive way.

**What you’ll do**
- Run customer testing end to end, incl. recruitment, test, data synthesis, analysis and insights
- Lead the design, development, and test of prototype experiences, processes, services, or products
- Engage with business and other stakeholders to ensure the success of the innovation initiatives
- Work collaboratively with the team to ideate, discover and deliver innovation projects
- Provide senior leaders with specialist advice to improve the customer experience

**What you’ll bring**
- Tertiary qualifications in a relevant, business-oriented discipline
- Significant experience (5+ years in customer experience management, UX/UI Design)
- Capability to design prototypes using tools such as Figma
- Demonstrated experience with innovation tools and techniques (including design thinking, human centred design)
- A track record of leading service or product design and development, from ideation through to prototyping, trialling, and scaling
- A track record of exposure to digital solutions and products
- Leadership/supervisory experience in dynamic environments (desirable)

**What we can offer you**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group
- At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 04 Mar 2024 AUS Eastern Daylight Time
**Applications close**: 15 Mar 2024 AUS Eastern Daylight Time


  • Lead UI UX Designer

    4 weeks ago


    Brisbane, Australia Just Digital People Full time

    My client is a prominent online platform that has established itself as a leading player in its respective industry. Founded with the aim of providing a convenient and user-friendly platform, they have revolutionized the way people interact with a wide range of products and services. **What your day will look like**: - Take the lead in motivating and...


  • Brisbane, Australia Just Digital People Full time

    An Australian market leader in their sector working with household name clients, this agency is expanding their team and seeking a new UX Researcher! With a strong focus on their staff and their development, they offer brilliant training and career progression opportunities. All heads of department have come from within! Working collaboratively with the...

  • UX/UI Designer

    4 weeks ago


    Brisbane, Australia MCG&Co. Full time

    Seeing an exceptional UX/Ui Designer to join a leading Brisbane independent Digital Experience Agency. Working on a variety of exciting web and interactive projects, you will be responsible for the UX, concept and creation of designs for websites, apps, games and interactive and immersive exhibition experiences. Key responsibilities: - Information...

  • UX Lead

    4 weeks ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** As the UX Lead, you will be responsible for the oversight of all UX app and web design patterns and processes across the group. You will be the lead designer in charge of owning and maintaining the design system and our digital brand and experience guidelines. You will be required to review and uplift the ways of working / Design ops,...

  • Ui/ux Designer

    4 weeks ago


    Brisbane, Australia Employment Hero Full time

    About Us: Gorilla Rush are specialists in the creation, management, and marketing of various products within the online gaming space. We are committed to creating a unique gaming experience with our bespoke casino games, crypto platforms, and sportsbooks. At Gorilla Rush, we pride ourselves on being early-adopters, progressive in our approach, and adaptable...

  • UX/UI Designer

    7 days ago


    Brisbane, Australia TROOCOO Pty Ltd Full time

    Shape and influence the product roadmap - Innovative, collaborative and customer obsessed - Hybrid and flexible working conditions **About the company**: Our client is a leading consumer brand with operations that span across Australia and globally. With a mandate for continued future growth, they are seeking an experience UX/UI Designer to join their...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    Immediate start - Project delivery focus - Supportive and collaborative team **Company** *** Our client is a highly respected Australian organisation and is committed to fostering growth and excellence through cutting-edge solutions and a forward-thinking approach. They are seeking an experienced UX Designer to play a key role to enhance and collaborate...

  • UX/UI Designer

    4 days ago


    Brisbane, Australia Credible Full time

    **This new opportunity is for a UX/UI Designer with SWOOP Analytics**: We are a dynamic and innovative collaboration and communication analytics company at the forefront of revolutionising how teams work together. By providing cutting-edge insights and data-driven solutions, we empower organisations to optimise their productivity, foster effective teamwork,...


  • Brisbane, Australia Macquarie Group Limited Full time

    Are you driven to deliver exceptional client and employee experiences? In our Banking and Financial Services group, delivering exceptional client and employee experiences is at the core of what we do each day. We are seeking a Client Experience Analyst to build and deliver structured programs of training, embedding change to support #1EX, 1CX whilst always...

  • Web Specialist E-comm

    1 month ago


    Brisbane, Australia Just Digital People Full time

    The e-commerce & Web Specialist will oversee the management and publication of content across my clients' website portfolios. Your responsibilities extend to the marketing aspects of these sites, encompassing SEO, Google Shopping, and similar The role involves active participation in the design and presentation of the websites, with a particular emphasis on...


  • Brisbane, Australia NES FIRCROFT Full time

    BH-222700-1 Posted: 31/01/2023 - Competitive- Brisbane- Contract- This is an exciting opportunity to join one of the worlds largest mining operators in Australia. - Bring your expertise to the table as the Systems Integration Specialist on a 12-month contract with high likelihood of extension. - With global projects across a number of commodities, you will...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: DFP Recruitment are currently seeking to fill multiple Engagement, Strategy and Innovation Advisors within a Federal Government agency based in Brisbane CBD. These roles are available at the APS5, APS6 and EL1 levels and are offering an initial 12 month contract, working full time hours Monday to Friday. The Strategy, Communications...


  • Brisbane, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced EL1 Assistant Director Engagement, Strategy, and Innovation to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers. The position will exercise a considerable degree of...


  • Brisbane, Australia Windsor Group Full time

    Tertiary quals with significant IT, audit + ISO9001 experience. - Flexible ongoing role 4 days pw with some WfH options. Brisbane north. - SCHADS Level 6.1, 0.8 FTE + super + salary sacrifice **People-centred, middleweight Q & A professional for inclusive NFP determined to develop even more innovative ways for doing good things better.** - Tertiary quals...


  • Brisbane, Australia Queensland Health Full time

    The role Reporting to the Manager, Innovation, you will utilise your advanced knowledge of data management, collection, collation and analysis techniques in order to effectively manage large volumes of evidence collected through formal research and other service-related activities; and utilise this evidence to formally evaluate the implementation of forensic...


  • Brisbane, Australia Chandler Macleod Full time

    **The Opportunity**: We have an exciting opportunity to join a national government department providing expert engagement strategy and innovation (ESI) through digital interfaces. Depending on previous levels of experience, the opportunity is for a supporting ESI officer position through to an Assistant Director level. - Full Time - 12 month Contract - Late...


  • Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Competitive hourly rate on offer**: - Flexible work arrangements - Initial contract until 2025 - Brisbane location **Location**:Brisbane, Queensland - Australia **Work type**:Contract **Date Posted**:16 May, 2023 **Reference**:#15690 **About the role**: We have a fantastic opportunity for a Program Change Manager to join the Customer and Digital...

  • Insights Specialist

    4 weeks ago


    Brisbane, Australia Lion Pty Ltd Full time

    9 Jan 2024- Brisbane, QLD, AUTo support the sustainable delivery of the innovation pipeline for Lion, we are currently seeking a **New Product Development Specialist** to support project delivery and enable the optimisation of the NPDS system. As a New Product Development Specialist, you will report to the _Site Optimisation Manager, Victor Gouws _and will...


  • Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As the Customer Insight Officer, you will**: - Monitor, record and evaluate customer interactions, using digital monitoring technology to ensure our people receive regular customer interaction feedback, to inform and assist with their ongoing development and to help our clients improve service delivery - Self-manage workload and work collaboratively...

  • An-acc Specialist

    7 days ago


    Brisbane, Australia Redstone Recruitment Full time

    $100 - 110K + super + phone allowance + gym discounts - Excellent weekly travel allowance available! - Travel Queensland with an incredibly innovative organisation! **AN - ACC Specialist - 12-month contract (opportunity to extend)** Join a leading provider in clinical assessments, is expanding its team and is looking for skilled and experienced individuals...