Principal Advisor

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

The Digital Solutions team in Translink is responsible for delivering the digital customer experience strategy for all Queensland public transport users. Supported by an external team of software developers, digital designers, accessibility and testing specialists, Digital Solutions manage a continuous improvement and innovative program of work for Translink's customer-facing digital channels - Translink website, app and journey planner.
**Key responsibilities**: In the role of Principal Advisor (Digital) you will lead and manage the planning, implementation and delivery of digital projects for Translink's customer-facing digital channels.You will provide strategic advice to ensure Translink's key communication channels are meeting customer needs. You will have a strong customer-focus and digital project expertise to deliver exceptional user experience (UX) outcomes forTranslink's digital products.
**Some of your responsibilities will include**: - Plan and manage digital projects in collaboration with vendors and stakeholders. Provide advice on continuous improvement for customer websites, apps, and digital platforms. Gather business requirements from operational teams for enhancements, testing, training, and product releases. Ensure digital projects meet required standards, including accessibility guidelines and government legislation. Procure goods and services, manage relationships, and address risks and issues.
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following: Requirements of the role
- Digital project management: - Proven experience in planning and managing digital projects. Knowledge of customer websites, apps, and digital platforms. In-depth knowledge of UX principles, methodologies, and best practices, as well as usability testing, user research, and prototyping processes. Communication skills: - Ability to collaborate with cross-functional teams, including designers, developers, and product managers, including facilitating workshops and presentations. Strong relationship management skills to collaborate with vendors and stakeholders. Adaptability: - Ability to work in a fast-paced dynamic team and adapt to changing priorities and tasks as directed.
Applications will remain current for 12 months
**Job Ad Reference**: QLD/543499/24
**Closing Date**: Wednesday 21 February 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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