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Verification Analyst

2 months ago

Sydney, Australia BMS Performance Australia Pty Full time

Fintech startup pioneering the payment protection space
- Very structured Career path
- Excellent training and support to develop upcoming analysts

**Verification Analyst - Fintech - Payment Protection**
- Fintech startup leading the way in payment protection
- Very structured Career path
- Excellent training and support to develop upcoming analysts

**$60-62k + Super + Bonus Opportunities**

**The Business**:
Fintech startup that is leading the way in payment protection. They have recently received significant funding to help take the business to the next level. They hire talent with a view to building the next generation of leaders to drive the business forward. With fantastic offices, ongoing world class training, this really is a fantastic place to start your career.

**The Role**:
Verification's analysts are responsible for making outbound and answering inbound customer/supplier inquiries related to validating supplier payment details as part of the payment verification activities. Outbound calls are not cold calls as suppliers have already supplied details that we call to verify. This is a very important role within our business
- Accurately make outbound customer verification inquires through all call and non-call channels.
- Respond accurately and timely to inbound customer and supplier verification inquiries.
- Assist Customer Service Management Team with customer vetting, qualifying, set-up and escalations.
- Participate in service recovery initiatives with customers and other departments.
- Complete assigned front line non call work activities in agreed time frames.
- Support continuous improvement process by making constructive, cost effective suggestions.
- Work with the other Support Teams to ensure best outcomes for customers and the business.
- Participate in ongoing Training and Skills development for professional improvement.
- Ensure that attendance and timeliness are in line with team and customer expectations.

**The Person**:
strong attention to detail and a positive attitude to hard work, resilience and a great attitude to training and development. The environment is highly sociable (they run regular nights out and team building events) and the role would suit somebody who loves to get involved This role is open to graduates, however some background in a phone based role would be of benefit

**Why Join**:

- Great training - Delivered on site
- Opportunity to pivot and progress into other avenues
- Direct access to senior leadership who will mentor and guide you
- Great benefits and incentives

**BMS Specialise in recruiting Sales Executives, Account Managers, New Business Sales Executives, Business Development Managers, Sales Managers, Sales Directors from the following industries, IT Software, Application Software, Infrastructure Software, Software, Managed Services, Professional Services, Telecoms (Mobile and Fixed line Providers), Si’s, ISPs, ITO and BPO Businesses.

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