Verifications Analyst

5 months ago

North Sydney, Australia Eftsure Full time

**About us**

Eftsure's "Know Your Payee" solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique SaaS products enables us to secure an enviable list of clients across a wide range of industries in a very short space of time. We are now looking to gain some enthusiastic, analytical and energetic fraud analysts to join our growing Verifications Team. You will be making outbound verification activities via a mix of call and non-call based channels. You will also be answering inbound calls from customers and suppliers as part of completing the Verifications process. You will play an key role in the success of Eftsure’s solution as a fraud analyst, working across a list of clients enabling them to feel confident when paying their suppliers, vendors, employees. This role would suit an individual looking to get their foot in the door in fast growing operation.

**Qualifications & experience**
- Excellent attention to detail
- Exceptionally thorough
- Very strong team player
- Very Analytical
- Customer focused
- Experience in Cyber Security Industry desirable
- Polite, friendly and professional phone manner

**Tasks & responsibilities**
- Accurately make outbound customer verification inquires through all call and non-call channels.
- Respond accurately and timely to inbound customer and supplier verifications inquiries.
- Assist Customer Service Management Team with customer vetting, qualifying, set-up and escalations.
- Participate in service recovery initiatives with customers and other Eftsure departments.
- Complete assigned front line non call work activities in agreed timeframes.
- Support continuous improvement process by making constructive, cost effective suggestions.
- Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
- Participate in ongoing Training and Skills development for professional improvement.
- Ensure that attendance and timeliness are in line with team and customer expectations.
- Ensure own and other Team Member safety through following protocols and reporting issues.
- Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
- Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.

Please note - this is an entry level position to start your career in cyber security.

**Benefits**
- Hybrid work model (Office and Work from Home)
- Paid birthday leave day
- Paid charity leave day
- Paid floating cultural holiday
- Wellness Benefit
- Professional Development Opportunities

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