Business Performance Analyst

1 week ago


Sydney, New South Wales, Australia Ashdown People Full time

Senior Salesforce Functional Analyst | Sydney CBD | $1,000 per day + Super

About the Company


This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a initial 7 month contract (with extension) paying up to $1110 p/d incl. Super. This role is located in Sydney (hybrid).

The Functional Analyst delivers technical expertise to a diverse range of stakeholders to support the operation of the department's applications, including providing technical support.

Key accountabilities include:

  • Provide technical expertise and best practice guidance to customers and stakeholders, as well as hands-on technical support
  • Work closely with a diverse range of business representative(s) to manage incidents issues, pain points and enhancements
  • Hands-on involvement in developing Salesforce solutions to the agreed requirements and specifications
  • Conduct verification, debugging and testing in lower environments to deliver stable and functional application that performs to documented requirements
  • Maintain accurate system bug tracking data and all related systems documents to monitor their compliance to agreed quality standards
  • Work with governance teams to ensure compliance with industry standards, legislative requirements and policies
  • Manage multiple deployments and releases through CI/CD processes

About You

  • At least 4-5 years of experience as a Functional Analyst within Salesforce ecosystem
  • Demonstrated experience in Services Cloud and Customer experience portals
  • Demonstrated experience in administrating Salesforce applications, including account management, data management and all basic platform configurations
  • Demonstrated experience in implementing configuration-based Salesforce solutions, including UIs, Flows, Customer Experience portals
  • The ability to troubleshoot issues, often requiring tracing through Apex codes and Flows
  • Strong communication and customer support skills, with a can-do attitude
  • Excellent stakeholder engagement with an ability to build quick relationships
  • Experience with CI/CD tools including branching strategies

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact sorcha or call



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