Visitor Experience Officer

2 weeks ago


Adelaide Hills, Australia Scouts SA Full time

Posted: 26/03/2024

Closing Date: 26/04/2024

**Job Type**: Casual

Location: Woodhouse Adventure Park - Adelaide Hills

Job Category: Customer Service

**About Us**

Scouts SA is a South Australian not-for-profit organisation, with local and national impact. We inspire young people to learn new ways to build resilience, friendships and a taste for adventure. We do this by managing a diverse portfolio of businesses, which includes recycling in both South Australia and Queensland, retail, and adventure parks and campsites in the Adelaide Hills, Riverland and Eyre Peninsula regions.

Woodhouse Adventure Park is a leader in youth activity and maintains high brand recognition within family, corporate, social, education and tourism communities.

Our culture encourages teamwork in a fun environment. You’ll join a passionate team driven by our dedication to creating a positive impact within our community.

**About the role**

The role is based at Woodhouse Adventure Park in the Adelaide Hills, with shifts available during standard business hours 7 days a week (must have weekend availability)
- Deliver exceptional service to a diverse range of customers - from handling initial enquiries and bookings, through to welcoming/checking in guests at Woodhouse and meeting their needs while on site.
- Undertake general administrative duties as required and keep the reception area stocked, clean and tidy
- Process payments for day visitors and campers, along with sales of merchandise and supplies.
- Contribute ideas and feed through guest/visitor feedback to improve existing offerings and in the development of new products and experiences.

**About you**
- Extraordinary customer service values, and an eager attitude to succeed.
- Organisational skills and excellent time management
- The ability to work as part of a team and on your own initiative
- Strong ability to thrive in a fast-paced environment, dealing with multiple stakeholders and the capacity to manage multiple activities at once

**Desired Skills and Experience**:
**Essential**:

- National Police Clearance
- DCSI Working with Children Check

**Desirable**:

- First Aid
- Current and unrestricted Drivers Licence
- RAN Certificate (Responding to Abuse and Neglect)

**Benefits**:

- 20% off Goodlife Gyms
- 30% off camping and day entry at Woodhouse Adventure Park (Adelaide Hills) and Roonka River Adventure Park (Riverland)
- 20% off at Exurbia Retail



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