Student Information Officer

2 weeks ago

Adelaide Region SA, Australia Kaplan Full time

**Great opportunity in a leading, established pathway college**:

- **26 days’ holiday including 1 for your birthday**:

- **Be part of an industry leading supportive and positive work **culture**

**Role**:
As Student Information Officer you will deliver a world-class customer-service experience. You will be the face of the University of Adelaide College and the first point of contact for students, staff, and visitors. As a member of the Student Services team, you will be available at all times to assist students with both academic and non-academic needs and help with a range of support services. Your caring and nurturing nature and professionalism will make a significant contribution to the College community and the success of all stakeholders.

**Responsibilities**

**College Service Desk**
- Be the first tier of support for all student and staff inquiries at the College
- Act as the Maintain professional presentation of the service desk area and student common rooms
- Ensure that service desk is attended at all times
- Be responsible for managing supplies/consumables and general College housekeeping

**Student Services**
- Assist students with academic/non-academic needs and help with a range of support services
- Respond to general Student Services online enquiries (via the CRM) and redirecting to College staff for complex inquiries
- Assist with the College’s Attendance Monitoring Process including sending notifications and scheduling appointments with Student Services team members
- Provide accurate and timely communication of information to students and external stakeholders
- Provide support in organizing and delivering College events (inc. Orientations, Exams, Graduations)
- Provide general administrative support for the Student Services team
- Ensure student feedback is obtained in order to maintain the highest levels of student satisfaction

**Work Health and Safety**
- Adherence to Kaplan WHS policies and procedures
- Act in the role of emergency warden for the building
- Assist with the induction of new staff and students to the campus

**Requirements**:

- Ability to work from the office each workday - Monday
- Friday (essential)
- Patience (essential)
- Excellent oral and written communication skills (essential)
- Problem solving skills
- Excellent listening skills
- Ability to develop good relationships with and work effectively with stakeholders
- Excellent organizational, planning and interpersonal skills
- Ability to work under pressure, prioritize tasks and meet set deadlines
- Attention to detail
- Adaptable to the changing work environment
- IT literate (word, excel, outlook)
- Ability to work flexible hours, including overtime and weekends, if required
- Direct knowledge or experience of the international education sector (desirable)
- Knowledge of ESOS, PRISMS, SSVF and regulatory requirements (desirable)
- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international (desirable)
- Working with Children Check

**Kaplan International and the University of Adelaide**

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.

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