Intake Specialist

6 months ago

North Lakes, Australia Better Rehab Full time

Amazing culture with lots of team bonding activities
- Make a difference in the lives of those living with a disability
- Comfortable office spaces where you can work closely with your Clinical Team

**About us**:
At Better Rehab, we began with a simple idea: better quality Allied Health services for people living with a disability. This proved to be exactly what the community needed, as Better Rehab has grown into a leading National Allied Health provider.

**Our Values**:

- We Get Sh*t Done
- We are People People
- Love What You Do
- Frankly, we Give a Damn
- We Value Ourselves

**Our North Lakes office and team**:

- This role will report into our National Administration Manager.
- The suburb is between Brisbane CBD and the Sunshine Coast so only a 45-minute drive to the beach or city if living nearby, the perfect mix of both worlds.
- If living closer to the city, you reverse commute and miss all the traffic It is a spacious two Storey office space close to a large Westfield shopping center and in walking distance to a favorite local coffee shop.
- The team loves to bring dogs into the office to visit and organize regular social events inside and outside of work hours.
- The team recently had an in hours work lunch usually booked in once a month, dressed to the nines and went to the races on the weekend as a team, and met up at a local dog park with their fur babies.

**About your new Role**:

- Follow up on enquiries and conduct waitlist audits, regularly with documented results.
- Setting up Initial Service Agreements with Participants within constraints of funding for individual participants.
- Perform risk assessments with participants or their representatives when booking the initial assessment/appointment.
- Maintain staff caseloads with equal and appropriate distribution, considering client complexity.
- Provide clients with detailed information and follow relevant processes, including sending welcome packs and uploading documentation to relevant employment platforms.
- Ensure effective diary management, inclusive of accurate capturing of client & staff details & forecasting Clinician availability accordingly.
- Promote a high standard of care and communication with our participants and other parties, that is aligned with Better Rehab values and evidenced in their interactions.
- Review new starter notifications and workflow (Waitlists, Handovers, ENQ)
- Collaborating with regional managers and supervisors to book appointments for new starters.

**About You**:

- You possess a high level of customer service
- You are able to work both autonomously and as a part of the wider team
- You have the ability to prioritise incoming work
- Previous experience in administrative / team support role
- Previous experience in healthcare & exposure to NDIS desired.
- You have excellent verbal and written communication skills.
- You can provide evidence of: Police Check and Working with Children Check

**Benefits**:

- Breakfast and snacks provided in the office at no cost
- Passionate leave - long term unpaid leave so you can travel, take a career break, or pursue projects you are passionate about with the security of knowing that your job and Better Rehab community will be waiting for you when you return.
- Join an organisation which is committed to your wellbeing with policies which include an annual wellbeing day and access to confidential counselling support services.
- Comfortable office spaces where you can collaborate and work closely with your team
- Paid parental leave
- Study leave

**Join Us**:
**Commitment to Diversity**:

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