Claims Manager

3 weeks ago

Docklands, Australia Nutrien Ag Solutions Full time

Job req id: 14978- Date: 12 Mar 2024- Location: Docklands, VIC, AU, 3008**Claims Manager | VIC**
- **Join Nutrien Ag Solutions - the leading agribusiness in Australia**:

- **Provide invaluable support to our Insurance Brokers**:

- **Flexible location**

For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions one of the largest agribusinesses operating in Australia with a national network of more than 700 locations.

Employing the best and brightest minds, our business is supported by an extensive network of corporate branches, franchises, members and agents. Our team are experts in a range of different farming areas, including precision farming services, marketing livestock and wool, agricultural services, water solutions, finance, insurance, merchandise and real estate.

We currently have an opportunity for a **Claims Manager **to support the Victorian Insurance team. This role presents an excellent opportunity to work as part of a successful team and to be encouraged and supported to build upon your existing skills.

**About the Opportunity**:
Reporting to the Region Insurance Manager, the focus of this role is to manage the claims portfolio including administration and processing of claims documentation as well as overseeing the claim team where appropriate.

In addition to other ad hoc tasks, you will:

- Liaise with Insurance Brokers, Insurers, third party claims assessors and clients regarding lodgment and ongoing management of the claim, right through to settlement.
- Establish, develop and maintain long-term relationships with key decision makers, including the ability to create brand new relationships where required.
- Develop and maintain a technical understanding of relevant classes of insurance and specialist services which Nutrien offers to its clients.
- Maintain awareness of insurer escalation points and escalate matters when necessary.
- Be aware of changing market conditions and understand impacts to improve standards to better serve clients.

**About You**:

- Previous general claims management experience
- A self-starter, who can work unsupervised, with a hands-on approach to your work
- Have a high attention to detail
- Deliver great customer service and be able to confidently liaise with our customers and manage stakeholder expectations
- Possess proficiency with IT Systems and Microsoft Office Suite.

**Are you a good match?**
- _This job will remain posted until filled. In accordance with Nutrien Ag Solutions’ policies, you may be required to undergo a background check._

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