Claims Associate

7 days ago


Docklands, Victoria, Australia MLC Life Insurance Full time
Are you committed to bringing your best to life every day?

At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.

We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.


We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.


We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.

We're a values-driven business that strives for high performance and growth as we look towards the future.

The Role


As we continue to strengthen our Claims function, we are establishing a new Claims Investigations & Support Services team to analyse, triage and support the claims team on matters of Non-Disclosure, Pre-Existing Conditions, Fraud, and financial matters.


We are looking for an Associate to support our Non-Disclosure and Pre-existing Condition (PEC) teams in this newly created role, ideally based in Melbourne.

Your main responsibility is to provide strong administrative support to both the Non-Disclosure and Policy Exclusion Claims teams.

Your responsibilities will include:

  • Support the claims process by providing administrative support.
  • Liaise with underwriting and policy administration on behalf of the Non-Disclosure team to obtain required customer information.
  • Provide support with booking meetings and case conferences with internal stakeholders.
  • Manage incoming and outgoing correspondence within SLA's.
  • Request and followup outstanding client documentation and information (Inc. medical reports, Medicare records, etc.)
  • Classify and manage new mail items from the workflow systems within the agreed SLA's.
  • Manage portfolio of lowrisk cases.

About you**- Background in administration 2 + years.

  • Understanding of Life Insurance claims (desired).
Bringing our best to life - why join us?

  • We do work that makes a genuine difference to our customers, partners and community.
  • We have a supportive, inclusive and flexible team culture, including hybrid working.
  • We support your growth and development, and careers across our business units and teams that are as unique as our people.
  • We reward and celebrate our successes, through our incentive and recognition programs.
  • We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

Primary Location:

AU-VIC-Docklands

Work Locations:

Level 16, 727 Collins St Level Collins St Docklands 3008

Job:

Customer

Organization:

MLC Limited

Schedule:

Permanent

Employee Status:

Group Level 1

Full-time

:

Job Posting:
12-Jun-2024, 12:
30:
42 AM

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