Manager, Claims Services

3 weeks ago

Docklands, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

Reporting to the Senior Manager - Claims Operations, the Manager - Claims Operations is a newly created role. You will be responsible for managing and Leading the Claims Administration and Customer Care teams to deliver exceptional services to our Group and Retail customers through:

- Accuracy and quality of administration task and services provided
- Delivering exceptional customer experience at all times
- Ensuring all Claims Administration and Customer Care service standards are met or exceeded
- Motivating and driving high performance culture across all teams
- Creating a continuous improvement environment for ongoing review of systems and processes to drive greater efficiency
- Building and maintaiingn trusted relationships across all business units at MLCL through collaboration, support and sharing of information that will contribute to the overall success of MLCL
- Ensuring core regulatory risk and obligations are adhered to
- Adopting, driving and delivering operational excellence initiatives
- Managing and delivering to Claims operational expense budget
- Developing and deploying employee engagement plan

**About You**

You are an experienced People Manager with 5+ years operations experience, including management of large operational teams 30+ (desirable)

Ideally, you have obtained tertiary qualifications: Bachelor Business, Commerce, or similar (preferred)

You demonstrate 5+ years insurance experience including Claims Management and knowledge of legislation and regulations affecting the life industry

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access CircleIn Parental Support - an online support resource for our working parents
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.


**Primary Location***: AU-VIC-Docklands

**Work Locations***: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job***: Customer

**Organization***: MLC Limited

**Schedule***: Permanent

**Employee Status***: Group Level 4

Full-time

:
**Job Posting***: 19-Feb-2023, 7:06:06 PM

  • Claims Manager

    2 months ago

    Docklands, Australia Nutrien Full time

    Claims Manager | VIC Join Nutrien Ag Solutions – the leading agribusiness in Australia Provide invaluable support to our Insurance Brokers Flexible location For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions one of the largest agribusinesses operating in...

  • Claims Manager

    3 weeks ago

    Docklands, Australia Nutrien Full time

    Claims Manager | VIC Join Nutrien Ag Solutions – the leading agribusiness in Australia Provide invaluable support to our Insurance Brokers Flexible location For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions one of the largest agribusinesses operating in...

  • Claims Manager

    1 week ago

    Docklands, Victoria, Australia Nutrien Ag Solutions Full time

    Job req id: Date: 12 Mar 2024- Location: Docklands, VIC, AU, 3008Claims Manager | VIC- Join Nutrien Ag Solutions - the leading agribusiness in Australia:Provide invaluable support to our Insurance Brokers:- Flexible locationFor over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions...

  • Claims Manager

    3 weeks ago

    Docklands, Australia Nutrien Ag Solutions Full time

    Job req id: 14978- Date: 12 Mar 2024- Location: Docklands, VIC, AU, 3008**Claims Manager | VIC** - **Join Nutrien Ag Solutions - the leading agribusiness in Australia**: - **Provide invaluable support to our Insurance Brokers**: - **Flexible location** For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to...

  • Claims Manager

    2 months ago

    Docklands, Australia Nutrien Ag Solutions Full time

    Job req id: 14978- Date: 12 Mar 2024- Location: Docklands, VIC, AU, 3008**Claims Manager | VIC** - **Join Nutrien Ag Solutions - the leading agribusiness in Australia**: - **Provide invaluable support to our Insurance Brokers**: - **Flexible location** For over 150 years, we have been committed to providing quality local advice, knowledge and expertise to...

  • Claims Consultant

    1 week ago

    Docklands, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Claims Officer

    3 weeks ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! The Role We’re currently recruiting a Claims Officer to join our friendly and supportive team, managing a high volume of financial data entry tasks in a fast-paced...

  • Claims Officer

    3 weeks ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! The Role We’re currently recruiting a Claims Officer to join our friendly and supportive team, managing a high volume of financial data entry tasks in a fast-paced...

  • Claims Officer

    3 weeks ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! The Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper...

  • Claims Officer

    3 weeks ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! The Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper...

  • Claims Officer

    1 week ago

    Docklands, Victoria, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for usThe RoleWe're currently recruiting a Claims Officer to join our friendly and supportive team, managing a high volume of financial data entry tasks in a fast-paced...

  • Claims Associate

    2 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...

  • Claims Officer

    1 week ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us! The Role Our Docklands office is the hub for our corporate functions within the Bega Cheese Group. Freshly renovated and looking brand new, you’ll enjoy lots of...

  • Claims Officer

    1 week ago

    Docklands, Victoria, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for usThe Bega Group StoryThe Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a...

  • Logistics Claims Coordinator

    2 months ago

    Docklands, Australia Northbridge Recruitment Full time

    Contract: 6 months (with potential to extend) - Rate: $35 - $40/hr +super - Location: Docklands, Melbourne (Hybrid - 2 days in the office) We are seeking a detail-oriented and analytical individual to join our team as a Logistics Claims Coordinator. In this role, you will be responsible for managing and analyzing logistics-related claims, ensuring timely...

  • Logistics Claims Coordinator

    9 hours ago

    Docklands, Australia Northbridge Recruitment Full time

    Contract: 6 months (with potential to extend) - Rate: $35 - $40/hr +super - Location: Docklands, Melbourne (Hybrid - 2 days in the office) We are seeking a detail-oriented and analytical individual to join our team as a Logistics Claims Coordinator. In this role, you will be responsible for managing and analyzing logistics-related claims, ensuring timely...

  • Claims Consultant

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Claims Associate

    7 days ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Lead, Claims Investigations

    3 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...

  • Lead, Claims Investigations

    3 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...