Customer Experience Associate

4 days ago

Bunbury, Australia ABN Group Full time

493811
- Bunbury
- Administration/Support Service
- Full-time (Permanent)

**Our Company**

Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes and Homebuyers Centre. DAHSW is proudly part of the ABN Group - Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

**The Role**

Reporting to the Customer Experience Manager, you will be the core support person for the Customer Experience Team.

In this role you will be responsible for:

- Develop and maintain strong working relationships with all stakeholders;
- Ensure all correspondence, documentation and relevant data is kept up-to-date in relevant databases;
- Maintain and update customer file notes regularly;
- Step in to cover various roles within the Customer Experience Team during times of leave or as required;
- Provide direct support to the Customer Experience Manager, coordinating meetings/events, driving improvements, supporting the delivery of team targets and the company's vision.

**You**

Come with a fun, positive, proactive attitude with the passion and drive to improve the customer experience, together with:

- Effective communication and strong interpersonal skills;
- Excellent attention to detail;
- Self-motivated and able to work in a team environment;
- Exceptional time management skills.

Desirable:

- Knowledge of the building industry;
- Customer service qualifications or training.

**Why ABN?**

At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, a passion for what they do.

Some of our employee benefits include:

- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness program
- Discounted private health insurance

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