![Head Office St Kilda Rd](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Support Officer
3 weeks ago
**IT Service Desk Support Officer**
- **Permanent Full Time Position**
- **Friendly and supportive work culture**
Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?
Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside our Service Desk team.
**As an IT Service Desk Analyst your responsibilities will include**:
- Provide an exceptional level of frontline IT support that is customer focused and people oriented
- Continuously explore improvement opportunities to troubleshoot and resolve failures
- Support the IT Service Desk Manager and Head of IT Service Delivery as required to assist with IT's objectives and strategies for Healthscope
- Provide support outside of business hours as well as participate in our on-call roster
**About Us: We work together for better care.**
Healthscope is a leading private provider of integrated health services in Australia. We are focused on providing exceptional services to our customers across 39 hospitals as well as market leading international pathology operations in New Zealand.
Our team of over 19,000 employees understand that healthcare is a special business, 24/7, 365 days a year our team provide quality care and positively contribute to the clinical outcomes of our patients.
**Selection Criteria**:
- ITIL Certified
- Prior experience working in an IT Service Desk environment providing both Level 1 & 2 support (Min. 2 years desirable) in a large size organisation
- Ability to present professionally through an excellent phone manner and face to face customer service skills
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume and fast paced environment
- Outstanding written and verbal communication skills
- Experience and understanding of:
- Troubleshooting MS Windows OS 7 & 10
- Proficient with MS Office 2013 & O365
- Windows server 2008 and 2012 preferred
- Active Directory
- MS Exchange
- DNS/DHCP
- Citrix
- ITSM Software i.e. Cherwell ITSM
**Desirable Criteria**:
- Qualifications and experience in:
- Industry certifications i.e. MCP, MCSA, MCSE, MCITP, CCNA
- SCCM imaging & scripting
- Health Industry service
**Applications close**: Friday 23rd June
-
IT Service Desk Support
5 days ago
Melbourne, Victoria, Australia Milestone IT Full timeImmediate start Permanent position Healthcare domainMilestone IT is currently working with this brilliant healthcare organization who right now have an exciting opportunity for an experienced IT Servicedesk operator Level 2 to join a great team.Working with a small team of IT specialists, you will be providing Level 2 support to usersKey Responsibilities...
-
IT Service Desk
5 days ago
North Melbourne, Victoria, Australia Clicks IT Recruitment Full timeWe have a temporary part time position minimum 4 days per week came for service desk officer role. Immediate start and initial contract will be for 6 months with view to extend.BAU support (In-person / off-site when required)Experience in O365 administration, AD, Exchange admin center, Zoom, Remote Supports toolsRoster Shifts (7.30 AM- 4.00 PM or 8 AM to...
-
Service Desk Analyst
2 months ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
Service Desk Analyst
5 days ago
Melbourne, Victoria, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream's Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in providing...
-
Service Desk Analyst
1 week ago
Melbourne, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will play a crucial role in...
-
Service Desk Support Officer
3 weeks ago
Melbourne, Australia Public Sector People Full timeLevel 1 and 2 Support - $37.86 per hour + super - Melbourne's SE Local Council **Service Desk Support Officer** June 13th, 2023 - July 25th, 2023 Are you passionate about providing technical IT support and helping others? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a talented Service Desk Support Officer to...
-
Service Desk Coordinator
5 days ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users.RequirementsPrevious experience in a similar role, preferably in an IT support or helpdesk environment. Strong customer...
-
Service Desk Analyst
6 days ago
South Melbourne, Australia Clicks IT Recruitment Full timeService Desk Analyst **Commencement**: ASAP **End Date**: February 2024 **Location**: Frankston at least 4 days/week and working from home. **Reports to (Title)**: End User Services Team Leader **Must haves**: - A natural drive for good customer outcomes, be a good communicator, be a self-starter - Seeking someone with experience - Knowledgeable in...
-
Service Desk L1
5 days ago
Melbourne, Victoria, Australia Brennan IT Full timeAwesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne.Bullet Points Join Australia's #1 Managed Service Provider Have access to online learning and technical certification bonus Tailored career development plans to suit your aspirationsFull Job DescriptionBrennan ITWe are a national company with a...
-
Service Desk Analyst L1
5 days ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Support Officer
5 days ago
Melbourne, Victoria, Australia Public Sector People Full timeService Desk Support Officer Are you passionate about providing exceptional IT support and customer service? Do you thrive in dynamic environments where your skills can make a significant impact? If so, we have an exciting opportunity for you Public Sector People, a leading recruitment agency, is partnering with our esteemed client to find a dedicated...
-
Service Desk Analyst L1
5 days ago
Melbourne, Australia Brennan IT Full time**Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....
-
Service Desk Officer
1 month ago
Melbourne, Australia Michael Page Full timeAbout Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...
-
Service Desk Officer
2 weeks ago
Melbourne, Australia Michael Page Full timeAbout Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...
-
Service Desk Officer
5 days ago
Melbourne, Victoria, Australia Michael Page Full timeAbout Our Client My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be responsible for: Service Desk ticket management (e.g., Service Now) ...
-
Service Desk L1
2 months ago
Melbourne, Australia Brennan IT Full timeAwesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne. Bullet Points - Join Australia's #1 Managed Service Provider - Have access to online learning and technical certification bonus - Tailored career development plans to suit your aspirations Full Job Description **Brennan IT** We are a national...
-
Service Desk Analyst L1
5 days ago
Melbourne, Victoria, Australia Brennan IT Full timeWhy work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...
-
Level 1/2 Service Desk Analyst
5 days ago
Melbourne, Victoria, Australia BFV Service GmbH Full timeOur client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the roleProvide first level...
-
Service Desk Officer
5 days ago
Melbourne, Victoria, Australia Michael Page Australia Full timeAbout Our Client Join a global investment management firm, dedicated to making a positive difference.My client has an immediate requirement for a Desktop Support Officer who will be providing technical support throughout the broader organisation.This is an initial 12-month with likelihood of extension. Job Description As the Service Desk Officer you will be...
-
Service Desk Support Officer
5 days ago
Melbourne, Victoria, Australia Public Sector People Full timeAre you enthusiastic about delivering outstanding IT assistance and client service?Do you excel in lively settings where your capabilities can have a significant influence?If this sounds like you, we have an amazing opportunity for you!Public Sector People, a prominent recruitment agency, is collaborating with our esteemed partner to seek a dedicated Service...