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Service Desk L1
3 months ago
Bullet Points
- Join Australia's #1 Managed Service Provider
- Have access to online learning and technical certification bonus
- Tailored career development plans to suit your aspirations
Brennan IT
We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.
Benefits of working at Brennan IT:
- An awesome team of people to work with
- Flexible working arrangements
- Opportunity to gain certifications and be rewarded for it too
- Tailored career development plans to suit your aspirations
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- A focus on health and wellbeing social club, sporting teams, discounted technology purchases, health checks and more
The role:
As part of our continued growth, Brennan IT is looking for a Service Desk Analyst
Key Responsibilities:
- Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
- Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
- Coordinate, collaborate and escalate incidents within established timelines
- Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
- Liaise confidently when engaging with our clients and provide outstanding customer service
What skills and experience you bring:
- Minimum of 1 year experience in a similar role is ideal: Microsoft
- Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Handson experience troubleshooting support issues across numerous enterprises
- Good time management, strong analytical and problemsolving skills
- Strong communication and interpersonal skills
- Current IT certifications
Note:
As part of our hiring process, you will be required to undertake a National Criminal History Check.
Brennan IT is an equal-opportunity employer
