Service Desk Officer

1 month ago


Melbourne, Australia Michael Page Full time
About Our Client

My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.

Job Description

As the Service Desk Officer you will be responsible for:

  • Service Desk ticket management (e.g., Service Now)
  • User/Account administration (e.g., Active Directory, Business Systems)
  • IT Asset Management (hardware & software)
  • Microsoft experience (Teams, 365, Windows 10)
  • Remote Desktop support
The Successful Applicant

The successful applicant will ideally possess the following:

  • Significant Level 1 knowledge.
  • Strong communicator, both written and verbal with a high proficiency in the English language.
  • Excellent telephone manner.
  • Confident in servicing staff at all levels of the organisation, including senior
    management and board level executives.
  • Self-starter with drive and desire to work efficiently when unsupervised.
  • Acts as a team player within the Service Desk team.
  • Australian Citizen or Permanent Resident.

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