Service Desk Support Officer

3 weeks ago

Melbourne, Australia Public Sector People Full time

Level 1 and 2 Support
- $37.86 per hour + super
- Melbourne's SE Local Council

**Service Desk Support Officer**

June 13th, 2023 - July 25th, 2023

Are you passionate about providing technical IT support and helping others? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a talented Service Desk Support Officer to join our client's team.

This is a fantastic opportunity to work with a leading organization in the public sector, dedicated to delivering exceptional services to the community.

**About Our Client**:
Our client is a dynamic and forward-thinking organization, committed to creating a thriving community where residents can live, work, and play. Guided by their vision of a vibrant and sustainable city, they strive to provide innovative solutions and a high quality of life for their residents. With a strong focus on collaboration, integrity, and accountability, our client is shaping the future of their city through their mission-driven approach.

**About the Role**:
As a Service Desk Support Officer, you will play a crucial role in providing technical IT services and support to end users. Your responsibilities will include troubleshooting and problem-solving across the IT infrastructure, ensuring that all issues are resolved efficiently and effectively. Additionally, you will be responsible for maintaining the IT Asset register, keeping track of equipment and resources.

**Job Requirements**:
To succeed in this role, you will need strong technical IT skills and a passion for providing excellent customer service. You should have experience in providing end user computing services and be comfortable troubleshooting a variety of IT issues. Attention to detail and the ability to work under pressure are essential qualities for this role. Additionally, strong communication and interpersonal skills will enable you to effectively interact with end users and provide them with the support they need.

**A certificate in ITIL is highly desirable.**

**Job Benefits**:
Working with our client comes with a range of benefits. You will enjoy a hybrid working model, which provides flexibility and a healthy work-life balance. This is a Monday to Friday role, offering stability and routine. Moreover, our client fosters a great culture that values collaboration, innovation, and personal growth. You will have the opportunity to work with a team of dedicated professionals who are passionate about making a difference in the community.

**How to Apply**:
If you are ready to take on this exciting opportunity as a Service Desk Support Officer and contribute to our client's mission of delivering exceptional services to their community, we would love to hear from you.

For a confidential discussion regarding this opportunity or to discuss alternative options within the digital communications space, contact;

**About Public Sector People**:

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