Service Officers and Service Support Officers, Tas

2 weeks ago

Canberra, Australia Australian Electoral Commission Full time

**Agency Purpose**

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

**The AEC’s values and commitments**

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

**The Team**

The Launceston Area Office services the federal electoral divisions of Bass and Lyons. You'll work closely with our other divisions in Burnie and Hobart, forming strong team bonds and regularly sharing information. We have a tight knit team who work hard, are passionate about democracy and look out for each other. You will also be one of a network of service officers across the country, responsible for undertaking a range of complex and challenging administrative functions in the areas of enrolment, electoral roll maintenance and election planning and delivery.

Being part of the team at election time involves contributing to and leading key projects within short timeframes and in a complex, high-pressure environment.

During the election period, the role is likely to require an increase in working hours, including overtime. During this period, you could be required to do overtime on weekends and public holidays.

The Launceston Area Office team typically comprises of around 5-10 staff, but increases significantly during an election, when we scale up and engage our temporary workforce, and work with a wide range of people with amazing skills from diverse backgrounds.

At the AEC, you will develop strong connections with colleagues and supportive networks, as we all work to deliver an impartial and independent electoral system with high integrity.

**The Opportunities**

We are seeking versatile and energetic people to undertake a range of administrative functions in the areas of enrolment, electoral roll maintenance and election planning and delivery.

Service Officers provide frontline client services to the Australian public, generally answering enquiries on electoral enrolment and the processing of special category enrolment. They are responsible for undertaking work that is moderately complex in nature, under general direction, whilst supporting the planning and project management of key election activities, including recruitment, staffing, and leading the delivery of several projects at election time.

Service Support Officers provide frontline client services to the Australian public, generally answering enquiries on electoral enrolment and the processing of special category enrolment. They are responsible for undertaking work that is of low to moderate complexity in nature, under general direction, whilst supporting the planning and project management of key election activities, including recruitment, staffing, and leading the delivery of several projects at election time.

Service Officers and Service Support Officers play an active role in maintaining the integrity of the electoral roll. They also provide first line supervision to a small team of more junior officers and provide training to key staff who aid in the delivery of planned activities.

These positions require agility and a growth mindset and during the election cycle will be required to contribute to the delivery of different projects, as agency priorities necessitate and as directed by management.

The ability to quickly form positive working relationships is an important function of this role.

To excel you’ll be able to demonstrate that you have:
Service Officers
- Resilience and positivity, with the ability to respond and adapt to changing operational environments.
- Confidence and the ability to communicate, collaborate, and sustain productive relationships with team members and key stakeholders to contribute to project and agency goals.
- The ability to research and analyse information, seeking guidance and advice when you’re unsure, and acknowledge and learn from your mistakes.
- A strong commitment to working harmoniously within a team to achieve positive results and support the AEC’s strategic direction.
- Ability to achieve results in accordance with agreed priorities, policy parameters, and time and budget constraints.

Service Support Officers
- Resilience and positivity, with the ability to respond and adapt to changing operational environments.
- Confidence and the ability to communicate, collaborate, negotiate, and sustain productive relationships with team members and key stakeholders to achieve project and agency goals.
- The ability to provide accurate advice on issues, seek guidance and advice when you’re unsure, and acknowledge and learn from your mistakes.
- A strong commitment to working h

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