Current jobs related to Customer Advocacy Consultant - Sydney - Qantas Airways Limited
-
Customer Advocacy Director
1 week ago
Sydney, New South Wales, Australia Icertis Full time{"title": "Customer Advocacy Director", "content": "Drive Revenue Growth and Customer SatisfactionAs a Customer Advocacy Director at Icertis, you will play a critical role in driving revenue growth and customer satisfaction in the Australia region. Your primary responsibility will be to develop and expand relationships within the customer base, ensuring...
-
Director of Customer Advocacy
4 days ago
Sydney, New South Wales, Australia Icertis Full timeDrive Sales Growth with IcertisWe are seeking a seasoned sales professional to join our team as a Director, Customer Advocacy. In this role, you will be responsible for driving sales growth from existing accounts and expanding our customer base.Key Responsibilities:Develop and execute strategies to upsell and cross-sell our contract lifecycle management...
-
Director of Customer Advocacy
2 days ago
Sydney, New South Wales, Australia Icertis Full timeDrive Sales Growth with IcertisWe are seeking a seasoned sales professional to join our team as a Director, Customer Advocacy. In this role, you will be responsible for driving sales growth from existing accounts and expanding our customer base.Key Responsibilities:Develop and execute strategies to upsell and cross-sell our contract lifecycle management...
-
Director, Customer Advocacy Specialist
2 weeks ago
Sydney, New South Wales, Australia Icertis Full timeAbout IcertisIcertis is a leading provider of contract lifecycle management (CLM) solutions, empowering businesses to turn contracts into strategic advantage. Our AI-powered platform, Icertis Contract Intelligence (ICI), structures and connects critical contract information, enabling organizations to optimize their contract management processes and drive...
-
Director of Customer Advocacy
7 days ago
Sydney, New South Wales, Australia Icertis Full timeDrive Sales Growth with Icertis Contract ManagementThe Director, Customer Advocacy is a key role in driving sales from existing accounts for Icertis Contract Management. As an extension of the Customer, this individual will be a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion).Key...
-
Customer Advocacy Director
2 weeks ago
Sydney, New South Wales, Australia Tabcorp Full time**About the Opportunity**Tabcorp is seeking a highly experienced Customer Advocacy Director to lead the development and execution of our customer care strategy, policies, and frameworks. As a key member of our leadership team, you will be responsible for ensuring we continue to set the benchmark for customer care, harm minimisation, and responsible gambling...
-
Director of Customer Advocacy
7 days ago
Sydney, New South Wales, Australia Icertis Full timeDrive Sales Growth with IcertisWe are seeking a seasoned sales professional to join our team as a Director, Customer Advocacy. As a key member of our sales organization, you will be responsible for driving sales growth from existing accounts and expanding our customer base.Key Responsibilities:Develop and execute strategies to upsell and cross-sell our...
-
Director, Customer Advocacy and Growth
2 weeks ago
Sydney, New South Wales, Australia Icertis Full timeAbout the Role:The Director, Customer Advocacy and Growth is responsible for driving sales from existing accounts for Icertis Contract Management. This role acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion).Key Responsibilities:Drive...
-
Director, Customer Advocacy and Growth
2 weeks ago
Sydney, New South Wales, Australia Icertis Full timeAbout the Role:Icertis is seeking a highly skilled and experienced Director, Customer Advocacy and Growth to join our team. As a key member of our sales organization, you will be responsible for driving revenue growth and customer satisfaction in the Australia region.Key Responsibilities:Develop and execute strategies to upsell and cross-sell Icertis...
-
Director, Customer Advocacy and Growth
2 weeks ago
Sydney, New South Wales, Australia Icertis Full timeAbout the Role:We are seeking a highly skilled and experienced Director, Customer Advocacy and Growth to join our team at Icertis. As a key member of our organization, you will be responsible for driving revenue growth from existing accounts through upselling and cross-selling, while developing and expanding relationships within our customer base.Key...
-
Customer Advocacy Director
7 days ago
Sydney, New South Wales, Australia Tabcorp Full time{"About the Role": "As a key member of our leadership team, you will play a critical role in shaping our customer care strategy and ensuring we maintain a customer obsession like no one else.", "Key Responsibilities": "Develop and execute our Customer Care strategy, policies, and frameworks to set the benchmark for customer care, harm minimisation, and...
-
Customer Advocacy Manager
4 months ago
Sydney, Australia HSBC Full time-Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...
-
Director, Customer Advocacy Specialist
2 weeks ago
Sydney, New South Wales, Australia Icertis Full timeAbout IcertisIcertis is a leading provider of contract lifecycle management (CLM) solutions, empowering organizations to turn contracts into strategic advantage. With a commitment to innovation and customer satisfaction, Icertis has established itself as a trusted partner for businesses seeking to optimize their contract management processes.Job SummaryThe...
-
Customer Service Consultant
3 months ago
Sydney, Australia Hatch Full time** This role is at NIB Group (not for Hatch)** Hatch is supporting NIB Group to find a great Customer Service Consultant to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like NIB Group. **About the role at NIB...
-
Practice Officer
2 weeks ago
Sydney, New South Wales, Australia Impact Advising Full timeAbout the RoleWe are seeking a highly skilled and experienced Practice Officer to join our team at Impact Advising. As a Practice Officer, you will play a vital role in the development of resources and engagement opportunities to support initiatives aimed at ensuring uniformity in the service delivery components across the National Aged Care Advocacy Program...
-
Customer Success Consultant
3 months ago
Sydney, Australia Hatch Full time** This role is at Xref (not for Hatch)** **About the role at Xref** Due to an internal promotion, we are looking for a Customer Success Consultant to join our global Customer Success Team. You will enjoy speaking to a large variety of clients and end users by helping them with their queries using the Xref platform. This is a varied customer service...
-
Sydney, Australia TransGrid Full timeHigh performing, diverse, inclusive, and supportive team Proudly making a difference with the transition to renewable energy Brand new role based in Ultimo The Opportunity This is an exciting opportunity for a motivated individual to be part of nation-building renewable energy projects that will provide on-demand energy and large-scale storage...
-
Junior Customer Success Consultant
3 months ago
Sydney, Australia Hatch Full time** This role is at Compass Education (not for Hatch)** Hatch is supporting Compass Education to find a great Junior Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Compass...
-
Customer Success Consultant
1 week ago
Sydney, Australia REA Group Full timeCustomer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...
-
Customer Success Consultant
3 months ago
Sydney, Australia REA Group Full timeCustomer Success Consultant We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...
Customer Advocacy Consultant
5 months ago
Take an opportunity to grow and diversify your career.
- Challenge yourself to handle and resolve escalated complaints within our Customer Advocacy team.
- 6-month fixed term position based in Sydney at our Mascot Campus.
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
The fixed term position of Customer Advocacy Consultant aligns to the Remediation pillar of Customer Advocacy and is responsible for handling and resolving escalated customer complaints received via internal and external sources. Specialising in case management and bringing a passion for solving customer pain points, the Customer Advocacy Consultant will focus on handling, investigating and resolving customer cases and will be motivated to collaborate with business units to find longer term solutions to systemic issues.
You’ll have:
- Extensive experience in managing escalated and/or complex, high profile and sensitive customer cases in a timely and professional manner in an airline environment.
- Extensive experience in baggage operations in an airline environment.
- Sound knowledge of regulatory frameworks, such as the Office of Fair Trading and Consumer Affairs.
- Strong communication techniques to effectively manage customer feedback on behalf of Qantas in a manner which will retain the customer loyalty to Qantas.
- Effective relationship management with Qantas customers and internal and external stakeholders.
- A high level of emotional awareness and a desire to deal with sensitive information to help resolve customer issues.
- The ability to manage multiple priorities and adjust your workload as necessary.
- Experience with ticketing or reservations is desirable.
- Demonstrated attention to detail in written and verbal communications.
Why Qantas?
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close: Thursday 6th July 2023
