Director, Customer Advocacy and Growth

2 weeks ago

Sydney, New South Wales, Australia Icertis Full time

About the Role:

Icertis is seeking a highly skilled and experienced Director, Customer Advocacy and Growth to join our team. As a key member of our sales organization, you will be responsible for driving revenue growth and customer satisfaction in the Australia region.

Key Responsibilities:

  • Develop and execute strategies to upsell and cross-sell Icertis solutions to existing customers
  • Build and maintain strong relationships with key decision-makers and stakeholders within customer organizations
  • Work closely with internal teams to review customer issues, challenges, and success factors
  • Collaborate with customer and product management to understand new requirements and upcoming product releases
  • Identify and create new sales opportunities and manage complex sales cycles
  • Drive multiple priorities and handle customer escalations by being a customer partner
  • Develop executive-level relationships and lead strategic initiatives with customers
  • Present the Icertis value proposition to C-level executives

Requirements:

  • 12+ years of successful enterprise software sales or account management experience
  • Sales aptitude, relationship building skills, technical bent of mind, and a consultative sales approach
  • Ability to identify and create new sales opportunities and manage complex sales cycles
  • Knowledge of customer business problems and aligning solutions by understanding the product landscape
  • Experience with SaaS product and related services sales cycle for cross-sell and upsell
  • Experience in managing large Fortune 500 engagements
  • Ability to develop executive-level relationships and lead strategic initiatives with customers
  • Excellent communication, negotiations, and strategic thinking skills
  • Bachelor's degree in engineering or equivalent experience with a keen business sense

About Icertis:

Icertis is a leading provider of contract lifecycle management (CLM) solutions. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

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