Aps6 Complex Case Manager- Clinical

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Manage a caseload & provide specialised case management and clinical expertise and advice to our ADF family.

**Your new company**
This highly regarded federal government service provider is responsible for the provision of care and support for veteran and defence force members, communities and their families. You will be working as part of an Australian wide team who address a wide spectrum of needs by providing support such as health and community care, rehabilitation, counselling, income support and education assistance. They do this via intake and assessments, telephone based support and case management.

You will be joining an expanding team of passionate and highly professional specialist staff, within a supportive working environment which provides clinical supervision, professional development opportunities and peer and management support.

**Your new role**

The DVA team provides a single access point for advice, assessment and responses to urgent, high risk or escalated client matters identified by any internal DVA staff member or key external stakeholders. The majority of referrals through the team are actioned by the T&C team either via advice or case management intervention. Those requiring longer term case management support are referred into the Coordinated Client Support program utilising a stream-based approach in order to ensure the best match in terms of supports and intervention.
- Conduct assessment of client referrals made where mental health issues are evident.
- Record appropriate case notes and other records in a case management system.
- Negotiate client claim outcomes with claims management areas of DVA.
- Conduct urgent risk assessments with clients where necessary.
- Provide advice and support to non-clinical staff in the team undertaking assessment of client referrals.
- Provide feedback and guidance to broader departmental staff in the management of clients.
- Undertake calls to clients where required to offer assistance or obtain further information, where this contact is best managed by a mental health professional.
- Link clients to appropriate mental health services, such as Open Arms.
- Occasionally provide short term case management intervention to link clients with necessary services for ongoing support

**What you'll need to succeed**
- Tertiary qualifications (Bachelor’s degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work.
- At least 2 years of experience working as a case manager, or equivalent clinical role.
- Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions.
- Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams.
- Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office.

**What you'll get in return**
- Competitive rate of $60/hour
- Full time role, 12 month contract initially
- Sydney CBD location - 5 mins from Central Station
- Work from home and in office options
- You will be joining a well regarded Federal Government agency which supports ADF Veterans

**What you need to do now**

Linda McGovern

D: +61 (0)2 8860 1693

**LHS 297508** #2731087

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