Aps6 Case Management
1 day ago
Federal government opportunity in the community sector space
**Your new company**
Join an independent Federal Government agency dedicated to improving the safety and quality of services provided to those living with significant or permanent disabilities.
**Your new role**
As the APS6 Case Management Officer, you will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the team.
The APS6 Case Management Officer is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support objectives.
Responsibilities include:
- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
**What you'll need to succeed**
To succeed, you will need:
- Previous experience working in a high volume case management setting
- Dispute resolution experience
- Government experience (desired)
- Demonstrated ability to understand and interpret legislation
- Experience dealing with highly sensitive and confidential information
- High level of communication and interpersonal skills
- Critical thinking and problem solving skills
- Ability to work in a team environment and remotely / autonomously
- A can-do attitude
**Please note, to be considered for this role, you will need:
- Australian Citizenship
- Show proof of your COVID-19 vaccination status
**What you need to do now**
**LHS 297508** #2749257
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