Case Management Specialist, Complex Medical

3 weeks ago

Sydney Central Business District, Australia EML Full time

**Case Management Specialist, Complex Medical**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse Multi-disciplinary team based in **Sydney** you will be working closely with icare’s Medically complex team to help support Severely Injured Workers and their families who are going through the toughest challenge of their lives.

We are seeking a dedicated case manager who wants to try a different avenue of claims management and thrives in fast paced challenging work environments and takes pride in achieving all their compliance objectives.

This will be a **permanent** position commencing **as soon as possible** with the Complex Medical Team based in the Sydney George Street office.

**YOUR RESPONSIBILITIES**
- Maintain a strong collaborative working relationship with icare / Workers Care, within this high profile cohort of claims
- Develop detailed and meaningful Injury Management Plans in collaboration with all parties, focusing on Return to Life, and Return to Work.
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Ensure timely and tailored support and communication is being provided for all stakeholders in relation claims to ensure a consistent customer experience.
- Engage in employer claims reviews where requested and maintain regular contact with the employer, EML account manager and/or primary EML claims specialist for a policy
- Adhere to compliance requirements

**ABOUT YOU**
- Demonstrated experience in worker’s compensation claims management or from an Allied Health background
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management with sound ability to maintain relationships throughout the claims process.
- You will have a strong ability to work under pressure and process a high volume of claims.

**_EML provides career opportunities and great employee benefits. For more information on EML’s employee benefits please visit your Employee Hub _**_here._

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