Desktop Support Analyst

2 weeks ago

Sydney, Australia Reserve Bank of Australia Full time

**Job Description**:

- Objectives-
Resolve incidents and service requests related to IT End-User services.
- Enable a standard, stable and robust desktop environment for users in the Bank.
- Improve the overall User Experience.
- Business analysis and reporting for desktop support.
- Transition of new services into production.
- Ensure security compliance through patching.
- Produce design, technical documentation, reports and records regarding infrastructure solutions.- Technical Capabilities-
Microsoft Excel Spreadsheet knowledge including formulas and calculations.
- Experience with the support of Microsoft desktop and server operating systems.
- Understanding of and experience with the desktop / server virtualisations infrastructure support experience.
- Understanding of best practice for procurement / asset management processes.
- Working knowledge of core Windows services and Directory Services.
- Understanding of mobile technologies.
- Experience in maintaining equipment in a technical environment.
- Strong history of completing tasks with mínimal supervision.
- Asset, inventory and stock taking experience.
- Understanding of network protocols such as TCP/IP.
- Sound knowledge of end user technologies such as Windows and Microsoft office to assist in support of these products.
- Working knowledge of Citrix and MDM (Mobile Device Management).- Qualifications-
Tertiary qualifications relevant to the Bank or IT industry or equivalent experience.
- Relevant industry accreditations (e.g. ITIL Certification, Microsoft Certification) that have been maintained to current levels, or are working towards within 12 months.Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
December 11, 2023

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