Technical Training and Quality Manager

7 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The Technical Training & Quality Manager with a specific focus on the audit & process improvement functions, plays a pivotal role in our Motor Claims department, overseeing the development and enhancement of our technical training team's capabilities to identify areas of improvement through audit and feedback.

This role is instrumental in driving our organisational culture and achieving key business outcomes, particularly in the context of motor claims and assessing.

By ensuring compliance with internal assessing processes, legislative and regulatory requirements, as well as internal audit standards, you will contribute to our operational targets and prepare us for future challenges and opportunities in the insurance industry.

**Key Responsibilities**:

- People Leadership: Foster an environment of growth and operational excellence within the technical training team.
- Commercial Acumen: Drive strategic investment in skills and capabilities that contribute to profitability, with a focus on audit functions.
- Manage Complexity: Balance people, processes, and systems for seamless customer and employee experiences and efficient business operations, with a strong emphasis on compliance and audit standards.
- Execution Excellence: Ensure disciplined execution, agility, and clear KPIs to meet targets effectively, including audit-related metrics.
- Develops People: Commit to developing skills and capabilities within the team for long-term business growth and sustainability, with an emphasis on audit proficiency. Engages our People & Drives Our Aspirations Culture: Promote a cohesive, motivated workforce aligned with company goals, with a strong commitment to integrity and compliance.

**Business Function**:

- Contribute to strategic planning for competency-based training and quality assurance, with a specific focus on audit functions.
- Ensure compliance with legislative and regulatory requirements, as well as internal audit standards.
- Focus on continuous improvement across people, processes, and technology, with an emphasis on audit efficiency and effectiveness. Drive improvements in team competency, operational efficiency, and overall business performance, aligning with audit and compliance goals.

**What experience you’ll bring**
- Trade qualified in Panelbeating, Spraypainting, or CERT IV Motor Vehicle Loss Assessing (preferred but not essential).
- Previous experience within the Motor Assessing or Motor Claims, with a strong emphasis on audit functions.
- Proficient in the use of Excel and Word.
- CERT IV in Training & Assessment (preferred but not essential).
- Strong written and verbal communication skills.
- Computer & quote package literate.
- Strong planning and organisational ability. Analytical and problem-solving skills, with a focus on audit proficiency.

**How to Apply**:
Auto & General is an equal opportunity employer and welcomes diversity in the workplace. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or H

  • Technical Training

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** This role is scoped at a leadership level and focuses on developing training architecture, systems, processes and training material to ensure alignment with relevant internal intellectual property, industry best practices and the evolving needs of our organisation. The role will engage with internal and external stakeholders to create, update...

  • Technical Training

    2 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** This role is scoped at a leadership level and focuses on developing training architecture, systems, processes and training material to ensure alignment with relevant internal intellectual property, industry best practices and the evolving needs of our organisation. The role will engage with internal and external stakeholders to create, update...

  • Technical Training Specialist

    4 weeks ago

    North Sydney Council, Australia O'Brien Electrical and Plumbing Full time

    At O'Brien Electrical and Plumbing, we are committed to delivering exceptional services to our customers. As a leading electrical and plumbing contracting network in Australia and New Zealand, we are passionate about creating a work experience where our employees can thrive.About the RoleWe are currently seeking a skilled Technical Training Specialist to...

  • Technical Capability Manager

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

  • Technical Capability Development Manager

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment, a leading insurance industry specialist, is seeking a skilled Technical Capability Development Manager to enhance the capabilities of their Recoveries & Settlements team. This strategic role plays a vital part in building technical expertise among team members, optimising performance and minimising claims leakage through targeted...

  • Manager in Training

    7 months ago

    North Lakes, Australia City Beach Full time

    Manager In Training - Northlakes **Req ID**:680**Business Unit**:Retail**Store / Department**:North Lakes- At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.-...

  • Production Manager

    3 months ago

    North Lakes, Australia Pixel Zoo Pty Ltd Full time

    **Production Manager / Technical Producer** In this role, you will be responsible for ensuring projects at Pixel Zoo run smoothly and to schedule, from concepts through to final delivery. Your role as a bridge between creative teams and upper management will be pivotal in driving projects to success and maintaining a harmonious and productive work...

  • Motor Claims Quality Assurance Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a highly skilled Motor Claims Quality Assurance Specialist to join our team at Auto & General. This is an exciting opportunity for someone who is passionate about ensuring the highest level of quality in motor claims handling.As a Motor Claims Quality Assurance Specialist, you will play a key role in the ongoing development and implementation...

  • Technical Capability Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Technical Capability SpecialistFuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Technical Capability Specialist to strengthen and advance the capabilities of our clients' Recoveries & Settlements teams.About the Role:This role is essential in building the technical expertise of team members,...

  • Technical Training Specialist

    4 weeks ago

    North Sydney Council, Australia O'Brien Glass Industries Limited Full time

    About O'Brien Glass Industries LimitedWe are a leading electrical and plumbing contracting network in Australia and New Zealand, committed to solving people's problems with real care.Job Title: Technical Training SpecialistEstimated Salary: $90,000 - $110,000 per annumAbout the RoleThis is an exciting opportunity for an energetic and engaging Technical...

  • Key Driver of Technical Excellence

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    A leading insurance organisation seeks a highly skilled technical professional to strengthen and advance the capabilities of their Recoveries & Settlements team. This critical role is essential in building technical expertise, enhancing performance, and minimising claims leakage through strategic development programs.About the OpportunityYou'll work closely...

  • Manager in Training

    7 months ago

    North Lakes, Australia City Beach Full time

    Manager In Training - North Lakes **Req ID**:1006**Business Unit**:Retail**Store / Department**:North Lakes**The role**: As a - **Manager in Training**, you will work under the guidance of an experienced store leadership team to gain the practical experience and skills needed to prepare you for a leadership position in our retail network and that will allow...

  • Claims Quality Assurance Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    The role of Claims Quality Assurance Specialist is crucial in the development of our Motor Claims & Assessing Quality Assurance program. As a key member of our team, you will play an active role in monitoring compliance with established procedures and technical standards for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and...

  • Technical Sales Assistant

    7 months ago

    North Lakes, Australia Foundation Recruitment Pty Ltd Full time

    North Lakes office location - Company vehicle, laptop and mobile phone provided - Permanent opportunity within a collaborative team environment Foundation Recruitment is proud to have partnered with one of the leading suppliers of premium residential and commercial air conditioning systems to both the Australian and New Zealand market. Delivering...

  • Quality Support Officer

    6 months ago

    North Lakes, Australia Arcare Aged Care Full time

    **Quality Support** - Job stability with meaningful and deeply rewarding work - Promotes and Supports a Healthy Work-Life Balance - Opportunities for Professional Development and Career Progression **About Arcare** As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the...

  • Technical Manager

    1 month ago

    North Melbourne, Australia VISY Full time

    Technical Manager – Visy Tech SystemsCoolaroo, VIC At Visy, we believe in creating a better world through sustainability and innovation. Our Visy Tech Systems division powers advanced solutions for the packaging industry. We are seeking a Technical Manager to lead a team of skilled service technicians and ensure exceptional technical support for our...

  • Technical Manager

    1 month ago

    North Melbourne, Australia Visy Full time

    Technical Manager Job no: 50012838 Work type: Full Time Location: Melbourne - North Technical Manager – Visy Tech Systems Coolaroo, VIC At Visy, we believe in creating a better world through sustainability and innovation. Our Visy Tech Systems division powers advanced solutions for the packaging industry. We are seeking a Technical...

  • Quality Assurance Team Leader

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **Your New Team**: Join the Quality Assurance team within the Customer and Data division at Auto & General, where we uphold our commitment to 'The Auto & General Way.' **The Role**: As the Quality Assurance Team Leader, you will facilitate the ongoing development of our Quality Assurance Program, actively managing the business unit's goals and objectives...

  • Packsize Technical Manager

    2 months ago

    North Melbourne, Australia VISY Full time

    VISY is a leader in packaging innovation and sustainability, with a strong commitment to closing the loop through recycling, remanufacturing, and advanced packaging solutions. With over 7,000 employees and 150 global operations, we are driving sustainable change in Australia’s and New Zealand’s packaging industry. Our Packsize division specializes in...

  • Technical Systems Quality Assurance Specialist

    4 weeks ago

    North Sydney Council, Australia Fiserv Full time

    About FiservFiserv is a global leader in payments and financial technology with more than 40,000 associates serving clients worldwide.Job DescriptionWe're seeking a Technical Systems Quality Assurance Specialist to oversee software testing as part of our collaborative team.This role involves leading quality reviews of various applications, creating test...