Technical Training and Quality Manager

4 weeks ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The Technical Training & Quality Manager with a specific focus on the audit & process improvement functions, plays a pivotal role in our Motor Claims department, overseeing the development and enhancement of our technical training team's capabilities to identify areas of improvement through audit and feedback.

This role is instrumental in driving our organisational culture and achieving key business outcomes, particularly in the context of motor claims and assessing.

By ensuring compliance with internal assessing processes, legislative and regulatory requirements, as well as internal audit standards, you will contribute to our operational targets and prepare us for future challenges and opportunities in the insurance industry.

**Key Responsibilities**:

- People Leadership: Foster an environment of growth and operational excellence within the technical training team.
- Commercial Acumen: Drive strategic investment in skills and capabilities that contribute to profitability, with a focus on audit functions.
- Manage Complexity: Balance people, processes, and systems for seamless customer and employee experiences and efficient business operations, with a strong emphasis on compliance and audit standards.
- Execution Excellence: Ensure disciplined execution, agility, and clear KPIs to meet targets effectively, including audit-related metrics.
- Develops People: Commit to developing skills and capabilities within the team for long-term business growth and sustainability, with an emphasis on audit proficiency. Engages our People & Drives Our Aspirations Culture: Promote a cohesive, motivated workforce aligned with company goals, with a strong commitment to integrity and compliance.

**Business Function**:

- Contribute to strategic planning for competency-based training and quality assurance, with a specific focus on audit functions.
- Ensure compliance with legislative and regulatory requirements, as well as internal audit standards.
- Focus on continuous improvement across people, processes, and technology, with an emphasis on audit efficiency and effectiveness. Drive improvements in team competency, operational efficiency, and overall business performance, aligning with audit and compliance goals.

**What experience you’ll bring**
- Trade qualified in Panelbeating, Spraypainting, or CERT IV Motor Vehicle Loss Assessing (preferred but not essential).
- Previous experience within the Motor Assessing or Motor Claims, with a strong emphasis on audit functions.
- Proficient in the use of Excel and Word.
- CERT IV in Training & Assessment (preferred but not essential).
- Strong written and verbal communication skills.
- Computer & quote package literate.
- Strong planning and organisational ability. Analytical and problem-solving skills, with a focus on audit proficiency.

**How to Apply**:
Auto & General is an equal opportunity employer and welcomes diversity in the workplace. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or H

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