Visitor Services Coordinator

3 months ago

Canberra, Australia Australian Department of the Environment Full time

APS 6 - $88,408 - $100,378 per annum plus superannuation
- Parks Australia Division
- Canberra, ACT

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 60 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

Australia’s National Botanic Gardens (ANBG) is the nation’s largest living collection of Australian native plants. It’s a tranquil setting for walking and spending time with family and friends, and a living classroom for visitors of all ages. The Gardens play a significant role in the conservation and propagation of rare and threatened plants. Our biodiversity science programs-the Australian Biological Resources Study, the Centre for Australian National Biodiversity Research, the National Seed Bank - and Biodiversity Informatics-are partnerships for research, for management of physical and digital biological collections, and for management of fundamental national biodiversity data and information and are accessed nationally and internationally.

The Visitor Experience team at the ANBG manages all aspects of the visitor experience such as education programs, visitor information, marketing, ranger operations and volunteer programs for over 500,000 visitors each year.

**The Job**
The Australian National Botanic Gardens is seeking a Visitor Services Coordinator to join the team providing high quality visitor experiences.

Duties will include:

- supervising a small team of staff providing ranger operations, rostering and management of volunteer programs
- overseeing the daily operations of the Visitor Centre including exhibition bookings
- managing pay parking operations including contractor liaison and public enquiries
- collation and reporting of visitor satisfaction surveys and visitation statistics
- assisting with managing site operations, delivery of events and public programs as required.

**What we are looking for**

**Knowledge and experience**
- Experience in managing staff and volunteers to deliver high levels of customer service.
- Experience in the development, delivery and evaluation of innovative and engaging visitor experiences and interpretation for a wide range of audiences.
- Experience in the tourism industry, national attractions or in managing protected areas will be highly desirable.

**Skills and capabilities**
- Proven ability to work effectively as part of a team, undertake the role of a team leader, and work independently.
- High level communication skills and proven ability to negotiate and liaise effectively with a wide range of stakeholders.
- Ability to build and maintain positive working relationships, establish partnerships and facilitate the sharing of information with a range of stakeholders.

**Desirable qualifications**
Relevant tertiary qualifications in communications, tourism, business management or related fields.

**Citizenship** - To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

**For additional information, please read the Job Description below.

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