Volunteer Coordinator, Aps Level 5, Questacon

6 months ago

Canberra, Australia Department of Industry, Science, Energy & Resources Full time

Canberra
- Applications close 06 May

**About the Department**:
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

**About the team**:
Questacon - The National Science and Technology Centre is a division of the Australian Government Department of Industry Science and Resources. Our vision is a better future for all Australians through engagement with science, technology and innovation, and our mission is to excite and motivate people through inspirational learning experiences. Science communication is at the heart of what we do.

The Visitor Experience team contributes to this mission by delivering high customer and client service standards that enhance our visitors’ experience and interaction with science at the Questacon Centre in Parkes. The team enhances the visitor’s experience through effective and professional operation of all visitor service points. Questacon’s volunteers play a vital role in staffing Questacon’s exhibits and bringing STEM to life for a diverse range of visitors. V olunteers enjoy and contribute to a positive and inclusive work environment.

**The opportunity**:
You will work collaboratively as part of the Visitor Experience team with a focus on coordinating the Questacon Volunteer Program, including recruiting, training, supporting and supervising volunteers and reporting on the delivery of volunteer-related projects.

You will be joining a dynamic, fun and inclusive team who enjoy providing inspiring STEM engagement for visitors to Questacon’s Science and Technology Centre.

The Volunteer Coordinator works with a large and diverse team delivering engaging, quality and inspirational experience to all visitors. You will have a passion for working with people, and a highly developed understanding and appreciation for the value volunteers bring to an organisation. You will be a skilled communicator and relationship builder, with the ability to create a positive team culture and maintain productive working relationships across the organisation to achieve results.

**What you will do**:
Working consistently with the expectations for an APS5 in the APS Work Level Standards, the Volunteer Coordinator has responsibility for the following key functions for Questacon:

- Coordinate the recruitment, induction, training, supervision, motivation, and recognition of the Questacon Volunteer Program
- Strengthen the Volunteer Program, volunteer recognition and grow volunteer numbers
- Provide regular reports on volunteer activity and statistics for executive and senior managers
- Ensure volunteer policies, procedures and documentation is developed, updated, and adhered to
- Support project delivery and reporting associated with the volunteer endowment fund
- Ensure procedures are in place to provide for the physical and mental safety of volunteers and the public engaging with the Volunteer Program
- Review and evaluate program goals, improving delivery methods and developing new program content
- Coordinate the Schools Training Program
- Coordinating Volunteer rosters and processing volunteer reimbursements Working closely within the Visitor Experience team - other duties as required.

**Eligibility**:

- hold or be able to obtain a Baseline security clearance, and maintain clearance at this level
- hold or be able to obtain a current registration issued under the Working With Vulnerable People (Background Checking) Act 2011 and maintain this registration for the duration of employment
- pass a national police check

**Notes**:
The department offers flexible work opportunities for many roles; however, this position requires working from the Questacon Centre in Parkes, ACT.

A merit pool will be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette _. _

**Application information**:
**Contact Information**:
**How to apply**:

- Login to an existing account or reset your password

By choosing to continue, you agree to the department's privacy policy and declare that you consent to the collection (and subseque

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