Tourism and Visitor Experience Coordinator

6 months ago

Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

APS 6 - $91,944 - $104,393 per annum plus superannuation
- Parks Australia Division
- Canberra, ACT

**Identified position -** This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.

**Who we are**
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999.

Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

Parks Support Services branch provides corporate services to the division including Assurance and Governance, Strategic Policy and Coordination, Procurement, and Property, Security and IT. The Communication,

The Communication, Marketing and Tourism Section is located in Canberra and works collaboratively across all divisions of Parks Australia and with Traditional Owners and other stakeholders. The section is responsible for the delivery of a range of activities including Media and Communications, Marketing, E-Commerce, Tourism Policy and Destination Planning.

**The Job**
- Contribute to the development and implementation of Parks Australia’s tourism and visitor experience policies, projects, and strategies.
- Support the development of strategic tourism plans.
- Lead the review and revision of tourism activity policies and processes.
- Support commercial tourism activities including authorisations.
- Prepare visitor insights reports from visitor survey data, ticketing information and other sources.
- Prepare documentation including briefs, correspondence, reports, minutes, and agendas.
- Work with a wide range of internal and external stakeholders.

**What we are looking for**
**Knowledge and experience**
- Experience in the development and implementation of policy and strategy.
- Project Management including the ability to work autonomously, prioritise tasks, set timeframes and ensure deadlines are met.
- Developing documentation including briefings, correspondence, reports, minutes, and agendas with attention to detail.
- An understanding of the tourism industry and protected area management, or the ability to acquire.

**Skills and capabilities**
- Strong communication skills, including the ability to build relationships with a range of internal and external stakeholders, including with First Nations people.
- Capability to analyse data and develop reports.
- Ability to analyse data and complex information, interpret results and present reports in a clear and concise way.
- Ability to adapt to changing priorities and make recommendations to manage complex issues based on sound judgement.

**Desirable Qualifications**
- Experience and/or qualifications in tourism or protected areas policy/management.

**Eligibility and other requirements**
**Citizenship** - To be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

**Security Clearance**:

- This position requires a Baseline Vetting security clearance. You will be required to obtain and maintain a clearance at this level.

**For additional information, please read the Job Description below.

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