Team Manager, Business Triage Team

2 months ago

Sydney, Australia Westpac Banking Corporation Full time

Team Manager, Business Triage Team
- **Lead a growing team of 5 bankers**:

- **Permanent fulltime role with hybrid working**:
**How will I help?**

As a Team Manager in Business Triage, you will inspire and lead a dynamic team dedicated to delivering exceptional customer outcomes. Your team consists of agile and responsive Business Triage Bankers who proactively engage with 300 small business customers each week in a fast-paced environment. You will oversee the servicing of SME and small business customers, including credit card servicing, business discharges, and prequalifying digital lending through website leads for both existing and new bank customers with a focus on retention. Your commitment to excellence will drive your team's success in providing tailored solutions that meet the unique needs of our customers.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
You'll lead a team with the confidence of someone who has been doing it for years (and you may have-previous business banking experience is definitely an advantage). This role requires a strong commitment to developing your team, leveraging your experience and insights to drive collective success. A solid understanding of credit policy and credit knowledge is essential, as well as sales leadership, which is highly desirable. You will ensure your team upholds service levels that advocate for our brand while effectively managing stakeholder relationships. Above all, your passion for enhancing customers' experiences-whether it's their day, week, or month-will be at the forefront of your leadership.

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the APPLY or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002516449975

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