Field Service Technician

7 months ago

Sydney, Australia Universal Business Team Full time

The Company Inivos is a global med-tech company that provides specialist decontamination solutions, validated by automated digital reports, to healthcare and life science organisations, to support in eliminating the opportunity for acquiring infections.
Inivos are relentless in their pursuit of excellence. They hunger for knowledge, challenges, and the constant evolution of healthcare solutions, which drives them to push boundaries, fostering a dynamic, innovative environment. Grounded in humility, they recognise the collective strength of their diverse team. We acknowledge that collaboration fuels innovation. Their humility allows them to learn from each other, embrace feedback, and continuously grow, fostering a culture of mutual respect and open communication. Intelligence is not just about technical prowess; it's about emotional intelligence, effective collaboration, and strategic thinking.
Together, these values create a culture where ambition meets collaboration, where passion meets practicality, and where innovation meets impact. People who live our values, thrive at Inivos and benefit both personally and professionally by engaging in the Inivos journey.
The Role
A unique opportunity has become available for a Field Service Technician who will work remotely in Australia, providing on-site support to Inivos' Australian clients. You will be responsible for providing onsite technical service and maintenance whilst building & maintaining positive long-lasting relationships.
You will travel across Australia and New Zealand to meet with the customers to ensure they have adequate maintenance and technical support.
The Field Service Technician will be based in Sydney and will travel to visit customers sites in NSW, QLD, VIC, WA, TAS, SA as well as New Zealand 4-5 days per week and likely to be travelling away from home 1-2 weeks per month.
To be successful in this role you will have strong communication skills, be mechanically minded, enjoy getting stuck in to get the job done, work autonomously and thrive on providing exceptional customer service.

**Key responsibilities include**:

- Carry out proactive maintenance of machines, ensuring that all machines and customers are maintained in line with our service plan offering.
- Respond to reactive requests to troubleshoot, support and repair any customer issues and machines.
- Maintain the appropriate quantity and quality of stocked resource at all customer locations, conducting regular checks for replenishment.
- Supporting the sales team to build and maintain strong relationships with customers.
- Deliver training and support on site, providing a professional and engaging practical experience for the customers to enhance their usage of the machines.
- Collaborate with the wider team to deliver routine customer care activities.
- Monitor machine usage for customers and ensure there is mínimal downtime by offering support to customers.

**What we are looking for**:

- A natural technical and mechanical ability
- Warm, genuine, friendly personality that easily builds relationships
- Someone who has a flexible lifestyle who enjoys travel and can stay away from home
- Strong time management skills with the ability to work autonomously
- Ability to use standard engineering workshop tools and equipment
- A can-do attitude with a drive for success
- The ability to approach challenges logically and deliver outcomes
- Excellent problem solving skills with proven ability to demonstrate high quality outputs
- A hands-on approach to support the customer and organisation

Desirable experience
- Direct work experience in a Field Service technician related position
- Experience in responding to and managing emergency service breakdown callouts

What is in it for you?
Be part of a company with solid business values, a fantastic company culture and an enviable market reputation.
This is a unique opportunity for someone to take ownership of this role and deliver exceptional service to Inivos' customers across Australia and New Zealand.
- Travel across Australia and New Zealand
- Excellent salary package including full-use company vehicle and phone
- In-depth training and support on the products and processes
- Profit share bonus scheme
- Excellent long-term development and career progression opportunities
- Make a positive difference in people's lives

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