Loyalty Manager
6 months ago
**At Lifeblood, our purpose is simple**: to give life.
- Plan and deliver Lifeblood’s future state loyalty programs, value proposition and Donor engagement initiatives
- Permanent full time opportunity
- Hybrid work model of WFH and from our office
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
As a Loyalty Manager, you'll play a pivotal role in growing customer/donor loyalty, enhance brand advocacy, and increase donor retention and frequency through the delivery of our loyalty strategy. Your role is to plan and deliver Lifeblood’s future state loyalty programs, value proposition and engagement initiatives.
Working in closely with the Head of Lifecycle Marketing and collaboratively across marketing, the wider enterprise and external partners, you'll be accountable for delivering continuous improvements and innovation in the loyalty space to achieve class-leading CX and commercial outcomes that contribute life-giving donations for life-changing outcomes.
**Sound interesting? Here’s what we’re looking for**:
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven experience developing, implementing and overseeing strategic loyalty marketing initiatives.
- Management of customer loyalty programs, including point systems, rewards, incentives, and tactical offers.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Strong understanding of consumer behaviour and experience leading behaviour-change initiatives.
- Strategic thinker with a creative mindset and the ability to develop innovative solutions to drive improvements in the loyalty space.
- Project management skills to lead initiatives from conception to execution.
Thrive in a diverse culture that cares for your wellbeing
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employees wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:
- A range of salary packaging benefits including the option to package up to $15,900 of your salary
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more
Next steps
-
Loyalty Manager
6 months ago
West Melbourne, Australia Australian Red Cross Lifeblood Full timePlan and deliver Lifeblood’s future state loyalty programs, value proposition and Donor engagement initiatives Permanent full time opportunity Hybrid work model of WFH and from our office Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our...
-
Loyalty Manager
6 months ago
Melbourne, Australia Country Road Group Full timeLoyalty Manager Country Road Group encompasses 5 iconic Australian lifestyle apparel brands - Country Road, Witchery, Mimco, Trenery and Politix. Each has its own unique identity, strategy and customer. This role, Loyalty Manager, sits in the Group Loyalty Team, which supports the loyalty programs of each of CRG’s 5 brands. You will focus on Acquisition...
-
Loyalty Partnerships Manager
6 months ago
Melbourne, Australia Bupa Full time**The opportunity**: A fantastic opportunity has arisen for a Loyalty Partnerships Manager to join Bupa on a 12-month parental leave contract. If you are energetic, highly motivated, and have a can-do attitude who enjoys networking and establishing relationships, we have the perfect job for you! We are looking for a bright and enthusiastic Loyalty...
-
Loyalty Partnerships Manager
6 months ago
Melbourne, Australia Dental Corporation Full timeThe opportunity: A fantastic opportunity has arisen for a Loyalty Partnerships Manager to join Bupa on a 12-month parental leave contract. If you are energetic, highly motivated, and have a can-do attitude who enjoys networking and establishing relationships, we have the perfect job for you!We are looking for a bright and enthusiastic Loyalty Partnerships...
-
Global Loyalty Manager
2 months ago
Melbourne, Australia Treasury Wine Estates Full time**About the role** A truly impactful role, you'll be responsible for championing Penfold global loyalty program with a strong emphasis on omni-channel engagement with a focus on digital engagement. This role is critical in delivering our vision to be a global luxury icon. You will drive initiatives that reflect evolving consumer needs including exceptional...
-
Strategic Loyalty Partnerships Manager
1 month ago
Melbourne, Victoria, Australia Dental Corporation Full timeJob Title: Strategic Loyalty Partnerships ManagerWe are seeking a highly skilled and motivated Strategic Loyalty Partnerships Manager to join our team at Dental Corporation. This is a fantastic opportunity to drive the partnerships proposition of our new loyalty program and oversee the day-to-day program partnership management activities. As a key member of...
-
Loyalty Manager- Melbourne, Australia
4 months ago
Melbourne, Australia Qatar Duty Free Full timeWe are recruiting for Loyalty Manager for Melbourne, Australia. The selected candidate will be taking a lead role in the assigned region to manage, plan and execute the Airline’s strategy for customer loyalty, across all customer segments, including Program Members, Non-Members and members of partner programmes. Works closely with Head Office Loyalty...
-
Loyalty Manager- Melbourne, Australia
6 months ago
Melbourne, Australia Qatar Airways Full time**We are recruiting for Loyalty Manager for Melbourne, Australia.** **Accountabilities**: - Develops the regional Loyalty strategy for the assigned region and oversees the implementation of the strategy into actionable activities and campaigns to achieve loyalty key performance targets against he following indicators: customer lifetime value, Net Promoter...
-
Loyalty Operations Manager for Melbourne
1 month ago
Melbourne, Victoria, Australia Qatar Duty Free Full timeLoyalty Operations Manager for MelbourneThe selected candidate will take a lead role in the assigned region to manage, plan, and execute the airline's strategy for customer loyalty, across all customer segments, including Programme Members, Non-Members, and members of partner programs. Works closely with Head Office Loyalty team to strategically employ...
-
Loyalty and Acquisitions Specialist
3 weeks ago
North Melbourne, Victoria, Australia Country Road Group Full timeCountry Road Group (CRG) is undertaking a transformation to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands.We are investing in new and existing capabilities and have a number of exciting opportunities available. Our Loyalty and Acquisitions Specialist will be key to driving this growth by developing and...
-
Loyalty Product Owner
1 month ago
Melbourne, Australia Asahi Beverages Full timeYour Impact As the Loyalty Product Owner, you’ll play a central role in advancing Asahi’s direct-to-consumer strategy with a strong focus on innovation and customer loyalty. You’ll oversee our loyalty ecommerce platform, driving the creation of the go to market strategy and finding new ways to communicate with consumers. Using consumer insights to...
-
Marketing Manager, Loyalty
6 months ago
Melbourne, Australia Adidas Full timePurpose & Overall Relevance for the Organization: - adiClub The Role- The Marketing Manager, Loyalty & CRM, in our Melbourne-based marketing team leads the strategy and operations for the adiClub loyalty program and CRM channels. Through constant innovation, leaning on brand/event marketing and digital marketing principles, the Membership and CRM role is...
-
Loyalty Lead
3 weeks ago
Melbourne, Australia Country Road Group Full time**Loyalty Lead - Acquire & Reactivate**: **Job No.**: 996970 **Location**: Melbourne - CBD & Inner **Job type**: Full-Time **_Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of...
-
CRM & Loyalty Specialist
11 hours ago
South Melbourne, Australia frank green Full time**About frank green** frank green isn’t a person, it’s a philosophy. We are frank about living green. Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the...
-
CRM & Loyalty Specialist - Platypus
6 months ago
Melbourne, Australia Accent Group Full timePlatypus Shoes is a renowned footwear retailer in Australia and New Zealand, known for its on trend and wide range of footwear. With over 200 stores nationally plus our online store we are growth engine for the Accent Group and pride ourselves on having the best teams that create amazing shopping experiences for our customers. We are seeking a passionate and...
-
Loyalty Product Owner
1 month ago
Melbourne, Australia Asahi Beverages Full time**Your Impact** As the Loyalty Product Owner, you’ll play a central role in advancing Asahi’s direct-to-consumer strategy with a strong focus on innovation and customer loyalty. You’ll oversee our loyalty ecommerce platform, driving the creation of the go to market strategy and finding new ways to communicate with consumers. Using consumer insights to...
-
Loyalty Sales Consultant
6 months ago
Melbourne, Australia Accor Plus Full timeFlexible & permanent part time - 20hrs per week, Mon-Fri - $26.30 an hour + Super + Uncapped commissions + Employee Discounts - Paid training & ongoing coaching provided, no sales experience required - 28th of August start date **About the Accor Group**: Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to...
-
Customer Loyalty Strategist
4 weeks ago
Melbourne, Victoria, Australia Qatar Duty Free Full timeAbout the RoleWe are seeking a highly skilled Customer Loyalty Strategist to join our team in Melbourne, Australia.Job SummaryThis is an exciting opportunity to lead and execute customer loyalty strategies across all customer segments, including Program Members, Non-Members, and members of partner programmes. You will work closely with our Head Office...
-
Loyalty and CRM Campaign Manager
7 months ago
Melbourne, Australia SACS Consulting Group Full timeThis is a remote position. SACS is a highly successful provider of online services. We are a B2B provider of online psychological measurement services through the SACS psychometric assessment portal. We are seeking a Loyalty and CRM Campaign Specialist experienced in B2B marketing. This role will be perfect for a freelancer with your own business seeking a...
-
CRM Marketing and Loyalty Specialist
1 month ago
South Melbourne, Victoria, Australia frank green Full timeAbout the RoleWe are seeking a CRM Marketing and Loyalty Specialist to join our team at frank green. As a key member of our marketing department, you will play a vital role in developing and executing our customer relationship and loyalty strategies.Key ResponsibilitiesPlan, schedule, and oversee marketing campaigns to drive customer engagement and...