Continuous Improvement Specialist

3 weeks ago

Melbourne, Australia AESOP Corporate Full time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.

**Purpose of the role**

We are seeking an experienced and driven Quality Improvement Specialist join us on an initial 12 month Fixed-Term Contract within our brand new Global Head Office in Collingwood.

The Quality Improvement Specialist will work to improve quality management practices, promote continuous improvement, and enhance customer satisfaction. By leading initiatives to improve quality, reduce complaints, streamline processes, and ensure compliance, the goal is to optimize efficiency, minimize errors, and enhance product or service quality.

Through collaboration, data analysis, and problem-solving, the objective is to cultivate a culture of continuous improvement, meeting stakeholder expectations and industry regulations while delivering exceptional quality outcomes.

**Key Responsibilities**:

- Lead and drive quality improvement initiatives by identifying areas for enhancement and implementing effective strategies to achieve measurable results.
- Analyse customer complaints trends, identify root causes, and develop and implement corrective actions to reduce customer complaints and enhance overall customer satisfaction.
- Utilize Six Sigma methodologies (at least Green belt) to streamline processes, improve efficiency, and optimize quality across the organization.
- Facilitate cross-functional collaboration and alignment by leading and supporting teams in implementing quality improvement projects.
- Perform comprehensive data analysis, generate reports, and provide actionable insights to drive continuous quality enhancements throughout the organization.
- Ensure compliance with industry-specific quality management systems, standards, and regulations, and drive continuous improvement in quality-related processes and practices.
- Effectively communicate quality initiatives, provide training to stakeholders, and ensure alignment on quality objectives and expectations.
- Foster a culture of continuous improvement by proactively identifying opportunities for quality enhancement and implementing preventive actions.
- Utilize problem-solving methodologies such as the 5 Whys and Fishbone Diagrams to identify root causes and implement effective solutions for quality-related issues.
- Collaborate with stakeholders at all levels to drive quality initiatives, resolve issues, and ensure alignment on quality requirements and expectations.
- Maintain and develop expertise in the electronic Quality Management System (eQMS) modules, leveraging technology to optimize quality processes and documentation.

**What we are looking for**:

- Certified Green belt or above (Six Sigma) desirable but not essential
- Formal training in any form of quality management systems (e.g. service providers such as SGS are welcome)
- Built and implemented an eQMS
- Strong understanding of industry standards and regulations (e.g. ISO9001,PIC/S).
- Proficiency in data analysis for identifying improvement areas (In Excel or other suits such as minitab, Rstudio).
- Experience in influencing cross-functional teams to implement process.
- Proficient in use of root cause analysis methodologies.
- Proficient in quality management software and tools.
- Excellent written and verbal communication skills.

**What’s on Offer**:
At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs. In addition, we offer:

- Flexible working arrangements (we value work-life balance)
- Generous product discount of up to 50% & complimentary product allocation
- Hybrid work model, we balance office-based in-person collaboration with remote working
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave and vaccination leave
- Individual training budget - strong focus on Learning and Development - access to the entire LinkedIn training library suite, and funded training programs
- Home office set-up reimbursements
- Short term incentive bonus programs to reward performance for applicable roles- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription

Aesop is committed to attracting, developing and retaining the very best people by offering a creative a

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