Continuous Improvement Project Specialist

7 months ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Hays is thrilled to partner with Whitehorse Council, venturing to discover the next CI Project Specialist.

**Your new company**

At Whitehorse City Council, the community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

**Your new role**

As the Continuous Improvement Project Specialist, you will play a vital role in driving our continuous improvement initiatives. Owning your own diverse portfolio of projects, you will partner with business units to consult, re-design and deliver solutions that seamlessly unlock benefits for the council and our community. The role is Fixed Term until 30th June 2026.

You are a catalyst for change. Working with business unit leaders to identify and scope solutions to barriers of our success, you will proactively identify data pockets, leverage your analytic skills and create actionable insights to deliver cross-organisational projects that drive better customer and employee experiences.

**About you**

Prior exposure to leading and/or supporting the delivery of large scale projects will have had you performing data analytics to seek out insights. Additionally, your critical thinking mindset allows you to identify future state potential barriers and potential solutions quickly for these.

You are a problem solver and an investigator seeking the core issue and looking for the whole picture before mapping a way forward to navigate to success. Tenacious and collaborative, you understand how to find the root cause and can successfully communicate with stakeholders and users at all levels.

**Benefits**
- ** Making a difference in the community - **Working at Whitehorse City Council, you will get to see how opportunities make a real difference. Every day you really will see how the work you're involved in benefits the diverse community.
- ** Great working conditions -** a professional environment, friendly and supportive teams and a flexible program that promotes employee work-life balance.
- ** Health and Wellbeing -** Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program(e.g. stretching, healthy eating demonstrations and health challenges.
- **Reward & Recognition -** extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

**What you need to do now**

Whitehorse Council is in a time of transformation to stay ahead of the evolving changes and needs of the community. Together, they are on an exciting journey to empower all of their employees to be innovative and constantly strive towards continuous improvement. Come and join the TRANSFORMATION.

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