Capability Designer

2 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
At BOQ Group, the Banker Capability team work within the Retail Bank to develop learning pathways and tools to support our bankers to deliver exceptional customer experiences and we’ve got an exciting opening for someone to join us as our Capability Designer.

We want you to bring your creativity, agility and passion for learning design to consult with stakeholders to scope, design and build learning programmes, experiences and tools that equip our bankers with the knowledge, skills and behaviours they need. It’s a broad remit. You’ll find yourself designing solutions that enhance customer conversation skills, uplift product and process knowledge, improve systems skills, drive digital readiness and contextualise our regulatory responsibilities into the ‘everyday’. The added challenge? Looking for opportunities to move learning into the flow of work.

**Key Responsibilities**:

- Design, curate and build learning experiences across all mediums and technologies (digital, e-learn, video, instructor led, leader-led, self-paced, on the job tools, knowledge management resources, conversation guides) across technical (compliance, process, system), leadership and customer engagement competencies
- Work with key stakeholders to scope the desired business outcomes, and determine the most appropriate learning delivery method, assessment method and sequence of learning
- Make learning experiences available to learners through Learning Management Solution and/or Intranet
- Continually revise and update learning experiences to ensure regulatory compliance, process compliance and alignment of messaging to brand

**About you**
- You’re a problem solver, learner centric thinker and have a passion for designing and building engaging learning/communication solutions that are sustainable, repeatable and effective
- A strong understanding of customer focused workforces would help you hit the ground running **but is not essential for success if **you are innately curious, action oriented, have a high capacity for ambiguity, conduct effective discovery, and can easily synthesis and prioritise information to conceptualise a learning solution quickly
- You have a broad skillset in information design, curriculum design, learning design and content curation across multiple modes (learning paths, e-learn courses, classroom, digital classroom, on the job, assessment, on the job tools, leader guides and action learning)
- You have the technical skills to bring your ideas to life (SharePoint page design, Articulate Rise, Vyond video, Microsoft Office, Audio content creation)
- You have the confidence to work autonomously, raise roadblocks and identify potential solutions so we can support you to work through them
- You keep the learner experience and impact front of mind in everything you do
- You pride yourself on developing written and visual content that is on brand and of a high quality

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may i

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