Marketing & Client Relationship Advisor

1 month ago

Melbourne, Australia MBMPL Full time

**Introduction**:
Established in 2002, MBM is a national independent Australian-owned property consultancy specialising in Quantity Surveying, Building Consultancy, Tax & Asset Services, PPP Advisory, Infrastructure, Facilities Management Advisory, and Expert Witness Matters. Over the past 20 years, MBM has grown from a small boutique firm into a nationally respected advisor to the property, construction and infrastructure sectors, known for our expertise, professionalism and innovative solutions.
**Description**:
Overview
MBM is seeking an experienced and driven Marketing & Client Relationship Advisor to enhance our client engagement and business development efforts across Victoria. This role focuses on expanding MBM’s presence among consultants and private sector clients, strengthening relationships, and elevating tender submissions through strategic input.
Key Responsibilities
Client and Consultant Relationship Management
Act as the primary point of contact for managing and strengthening client and consultant relationships in Victoria.
Develop and execute strategies to nurture existing relationships and establish new ones in line with MBM’s business objectives.
Collaborate with the VIC team to assess relationship status and identify growth opportunities.
Provide support to VIC project leaders to expand individual and team networks and make strategic introductions across MBM nationally.
Coordinate client engagement activities, including roundtables, events, and collaborations with industry associations, in alignment with MBM’s marketing strategy.
Business Development (BD) and Client Relationship Management (CRM)
Lead business development efforts in Victoria, organising and participating in regular BD meetings.
Represent MBM at industry events and encourage active participation from the Melbourne team in strategic networking opportunities.
Identify and nurture leads across relevant sectors, ensuring alignment with MBM’s marketing and client strategies.
Maintain and strengthen relationships with industry partners, professional organisations, and not-for-profits within the property and construction industries.
Monitor and report on industry trends, regulatory updates, competitor activities, and public/private tender opportunities to inform strategic initiatives.
CRM Platform Management
Oversee MBM’s CRM system, ensuring the accurate and proactive tracking of activities, leads, and opportunities.
Maintain an up-to-date database of Victorian contacts, providing CRM training to staff as needed.
Leverage CRM data to guide future marketing and client engagement activities.
Tender Support and Strategic Planning
Assist VIC project leaders and the bidding coordinator in preparing tender submissions for public and private sector projects.
Provide strategic input based on market knowledge, client priorities, and relationship insights to strengthen bid quality.
Review and refine tender content to ensure alignment with MBM’s client-first approach and market expectations.
Facilitate bid debrief sessions and use feedback to improve future submissions.
Key Collaborations
Work with the VIC office management team and the Marketing & BD Coordinator to deliver successful client engagement initiatives, including the annual client party.
Collaborate with the national marketing team to ensure Victorian activities align with broader MBM strategies.
Additional Notes
**Strategic Focus**: The primary objective of this role is to expand the VIC team’s presence among consultants and private sector clients. A key aspect is enhancing bid quality, with a particular emphasis on meeting client expectations and delivering tailored solutions.
**Collaboration with Marketing Team**: The role functions within the marketing team, contributing to the development and execution of a robust client engagement strategy for Victoria.
**Event Support**: While the individual will not be directly responsible for event delivery, they are expected to collaborate closely with the Marketing & BD Coordinator and the VIC Office Manager on client engagement initiatives, including the coordination of the annual client party.
**Writing Expertise**: Exceptional writing skills are critical for success in this role. Experience in bid writing within the property or construction sectors will be highly regarded.
**Marketing Proficiency**: Foundational marketing experience is required, with a focus on adaptability and a genuine eagerness to engage with the market and expand skillsets.
**Skills and Experiences**:
Qualifications and Skills
Key Skills
**Client Relationship Management**: Strong expertise in building, nurturing, and managing client relationships with a focus on engagement and retention.
**Business Development**: Proven ability to identify and capitalise on commercial opportunities through networking and strategic initiatives.
**CRM Expertise**: Proficient in managing CRM systems, analysing data, and leveraging insights to inform and execute marke

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