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Client Partner

7 months ago

Melbourne, Australia Slalom Consulting Full time

**Slalom Australia**

Slalom is a fiercely human consulting company focused on end-to-end business transformation enabled by technology. With 20-plus years of experience and operating in 47 markets around the world, Slalom teams have the autonomy to move fast and do what's right for our clients, making us more personal and nimbler than traditional consulting firms. At Slalom, we offer variety, fulfilment, and balance. You can work with the world's top companies, keep up with the latest technology, flex your skills across industries, pursue your life outside of work and, spend quality time with your family. After launching our Australian offices in January 2020, we are continuing to grow, and the below role is yet another opportunity to start your journey with Slalom and help us shape the future.

**The Go-To-Market Team**

At Slalom, we work to help our clients succeed. We work with them to achieve their objectives and set their sights on the realm of the possible. Slalom’s Go-To-Market (GTM) team is one of Slalom’s key strategic drivers of growth in any region, they represent the multi-faceted approach we have to sales and is made up of 4 capabilities.
- Sales: our business development focussed squad, bringing in new relationships and opportunities.
- Client Partnership: Leaders of our key strategic accounts and straddling the line between sales & delivery to ensure a consistent experience for our clients.
- Alliances: Managing our incredibly important partnerships and relationships with the various technology vendors whom we work with on a day-to-day basis.
- Marketing: Creating and managing events and driving brand recognition across the region to promote Slalom as the partner of choice.

**Client Partner Role**

Our GTM team is currently seeking a Client Partner with deep Financial Services industry expertise to join our Client Partner team in Sydney. As a Client Partner, you’ll spend your days at our clients’ sites - understanding their environments & industry, recognising their opportunities & constraints, delivering on client projects, overseeing our delivery work, developing & implementing strategies that marry Slalom capabilities and client needs, and managing the overall business & operations of a given portfolio.

**What will you do?**
- Customer Obsession: One of the core pillars of Slalom’s strategy is Customer Obsession. Client Service leaders are responsible for ensuring our clients’ expectations are met and exceeded and our overall client satisfaction is high. Client Service leaders work with our practice leaders to develop and deliver the right solutions to meet our clients’ needs.
- Delivery: Slalom believes that client facing roles should have a delivery component to them. With that, we risk losing touch with our clients. As such, those in client service have a utilisation target of 60%
- Business Management: As a leader of a portfolio, client service leaders are a business builder responsible for ensuring the profitability and stability of the portfolio, managing risk, and ensuring the long-term viability of the business. A client service leader is responsible for an annual portfolio of $3-5MM that is typically industry aligned.
- Relentless Focus on Teams: Another of Slalom’s pillars is Relentless Focus on Teams. As an account leader, you’ll have the opportunity to shape and lead delivery teams at the client sites - aiding in the development of careers and shaping high performing individuals into high performing teams. You’ll also can shape who joins Slalom in the future through engagement in the recruiting process.
- Ambassador of Values: As a leader in the market, the client leader is a constant ambassador of Slalom’s core values and ensures we exemplify our values in our delivery and interactions with clients, recruits, and the overall market.

**What You’ll Bring**
- Extensive prior consulting experience is required.
- At least 4+ years people management/leadership experience along with a successful track record operating as an “Engagement lead”
- Advanced project delivery including all aspects of program/project management.
- Previous P&L responsibilities
- Ability to communicate effectively and tactfully across all levels of the organisation.
- Excellent negotiation, sales process navigation, conflict management, problem solving and decision-making skills.
- Proven track record of client/employee satisfaction

**Our Values**

Our culture and values reflect each individual Slalomer. We are dedicated to encouraging workplace diversity and ensuring all our people, from any background can contribute to their full potential. We wish to build a team that echoes the diversity of the communities we serve, and our values are an active part of our every-day, guiding our decisions.

**What keeps us here?**

When we moved to Australia in 2020, we had no idea just how important our work/life balance would need to be. We’ve asked our consultants what makes Slalom a