Customer Success Manager

3 weeks ago

Sydney, Australia PaidRight Full time

PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for a Customer Success Manager to join our PaidRight Services team, working directly with our high touch customers to help them to achieve results.

**What you’ll do**
- Serve as the lead point of contact for customer matters within your remit, supporting our customers to understand the PaidRight experience and their role in it
- Maximise customer value by helping customers to best use PaidRight to answer their questions & solve their problems
- Collaborate with technical teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives, following PaidRight best practice
- Develop strong, long lasting, trusted advisor relationships with key customer stakeholders including executive sponsors
- Assist with challenging customer requests or issue escalations as needed
- Develop new value opportunities for existing customers and/or identify areas of improvement
- Negotiate contracts and close agreements
- Forecast & track key customer account metrics
- Collaborate with the Growth team to identify and grow opportunities within customer accounts

**Requirements**:

- Proven work experience as a Customer Success Manager or similar role e.g. customer consulting, data/tech consulting, high touch account management etc
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Solid experience with G-Suite or MS Office
- Experience delivering solutions focused on customer needs
- Proven ability to juggle multiple customer projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- BA/BS degrees in Commerce, Business Administration, Sales or other relevant field

**Benefits**

We are a young startup with plenty of space for career development. You will be given every opportunity to learn and grow with a fast paced company. We offer flexible hours and flexible remote working opportunities as well as 18 weeks parental leave. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.

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