Continuous Improvement Manager

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

**Internal Opportunity**

**About us**

**About the role**

The Continuous Improvement Manager, under the direction of the Group Manager Office of the CIO, will drive targeted consultations and control, transform and manage operational change aligned with the continuous improvement required across people, processes, technologies and product.

This role will assist the Group Manager Office of the CIO in the development and implementation of process design and continuous improvement across the group, including strategy and execution of the ServiceNow Renovation Roadmap and Projects, IT branding and strategic benchmarking. Additionally, you will foster collaborative relationships across business units and service lines, to identify improvement potential, analyse stakeholders’ requirements, recommend solutions, and independently work on their implementation. In essence, you will support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

**About you**
- Experience in an IT process management role
- Degree qualification in an IT or business-related discipline is desirable
- Experience with production, mission-critical and real-time systems
- Excellent written and verbal communication skills
- Competency in Microsoft Office products (Word, Excel, PowerPoint)
- Previous experience managing projects is essential
- Strong understanding of the IT industry, related technology trends and practices
- Good understanding of relevant casinos legislation and associated regulations
- Exceptional stakeholder management skills and be able to elicit, analyse, communicate, validate, and manage requirements for changes to systems, business processes, policies, information, and data
- Strong leadership skills with the proven ability to manage change, develop personnel and strategically plan for continuous improvement.
- Provide recommendations for process redesign and improvements and business solutions, enabling changes to processes, policy and information
- Work with cross functional operations teams to identify common pain-points; areas of improvement and validate proposed solutions
- Work with change management and internal communications to ensure embedment of proposed processes
- Support testing, training, and implementation activities to ensure the successful delivery of the overall solutions across people, process and technology
- Lean Six Sigma training is advantageous

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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