Continuous Evaluation Program PM

3 weeks ago

Sydney, Australia Microsoft Full time

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the Data Center Operational Readiness Team are responsible to support new sites and countries as they transition into our live operation and then provide support through constant operational evaluation for the lifecycle of the operation. Focus on customer experience through uptime, reliability, and availability of Microsoft’s cloud. Microsoft has a portfolio of data centres globally and the Operational Readiness Team is looking to fill the vital PM role across our Site Transition and Continuous programs.

Responsibilities

  • Align with Microsoft’s culture, objectives and operational standards.
  • Deliver a best-in-class, objective and impartial evaluation program monitoring Microsoft’s Data Centres infrastructure, operational capabilities and performance against our standards, best practices and programs.
  • Drive global consistency of processes, procedures, and reporting with local operations teams.
  • Develop methodologies and metrics to validate data center performance, system control parameters and operational efficiency against design intent.
  • Support Microsoft’s Data Centre portfolio expansion to include new country and facility onboarding through operational and site risk reviews.
  • Manage programs associated with operational readiness.
  • Review compliance with existing corrective and preventative maintenance program to enhance operational readiness.
  • Evolve operational excellence with key focus areas of risk management, uptime availability and safety.
  • Focus on improved environmental performance, compliance, and risk management.
  • Support and promote improvement, best practices, corrective and preventive actions
  • Engages with appropriate partner teams to support initiatives, tasks or projects.  
  • Establish strong working relationships and engagement with our Engineering Groups (EGs), key partners and Landlord partners (including contributing to MBRs and QBRs) 
  • Work with regional and global peers to share and build best practices across the entire data center portfolio. 
  • Partner with regional operational leadership and local teams to reduce high-impacting and human-error Critical Environment (CE) incidents year over year. 
  • Monitor and verify the implementation and effectiveness of remediation action plans.
  • Create an environment to promote learning and innovation opportunities.
  • Obtain a clear understanding of Microsoft’s day-to-day operation, management and maintenance expectations for all critical plant, equipment, controls and processes including (but not limited to), operating procedures, standards, change management and Drills.

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