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Business Optimisation

2 months ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Business Optimisation & Continuous Improvement Specialist   | Personal Injury | 18 Month Max Term Role | Sydney Based (Flexible)  

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

Reporting into the Continuous Improvement Manager,  Allianz is recruiting for a Business Optimisation & Continuous Improvement Specialist to join the Personal Injury Program Innovation team. This role is an 18 Month Maximum Term role. The primary purpose of this role is to facilitate business improvement and innovation, identify process improvement opportunities using process mining techniques and improve processes, apply change management principles that result in measurable positive outcomes for customer, efficiency or financial results.

You'll be responsible for

  • Undertake continuous improvement initiatives and projects utilising on improvement methodology and framework such as Lean Six Sigma.
  • Facilitate workshops to understand customers' requirements and process flow, develop business case/ charter, identify problem/ opportunity statements, validate data with stakeholders, identify bottlenecks and analyse root causes, and propose solutions.
  • Consult to assess viability of potential solutions to meet process improvement needs and quantify the opportunity.
  • Design, implement and maintain data pipelines for process mining projects. Undertake analysis through Celonis.
  • Develop and maintain data models that meet the requirements of process mining projects, translating functional requirements into technical solutions.
  • Assist in implementing and delivering improvements including change management in collaboration with Project manager and other business units.
  • Support the promotion of a continuous improvement culture across all areas of the business.
  • Deliver on assigned projects as per the agreed scope and within timeframes.

About you

  • Demonstrated evidence of successfully delivering process improvement projects within time, budget and resource constraints.
  • Experience in a similar role within the Insurance/Personal Injury space would be desirable
  • Experience using SQL and relational databases, as well as data modelling is essential.
  • Solid knowledge of data extraction, transformation and loading.
  • Knowledge of business intelligence tools and familiar with tools such as Power BI and Tableau is desirable.
  • Proven analytical and critical thinking capability to interpret a range of data, identify patterns and trends.
  • Highly developed problem solving skills, combined with a curious and creative mind set.
  • Excellent attention to detail, completing tasks with thoroughness and accuracy and with the ability to quickly identify errors or inconsistencies within information.
  • Excellent verbal and written communication skills, capable of communicating with audience at all levels with clarity, impact and influence.  Intermediate or above Microsoft PowerPoint and Excel skills.
  • Previous experience in process mining projects or process mining tools such as Celonis is desirable.

What's on offer

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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