Omnichannel Customer Experience Associate

5 months ago

Melbourne, Australia Gilead Sciences Full time

For Current Gilead Employees and Contractors:
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

**Job Description**:
Gilead Sciences is a research-based biopharmaceutical company that discovers, develops, and commercialises innovative medicines in areas of unmet medical need. Our heritage of science and innovation and the curiosity and passion of everyone who works here has enabled us to provide medicines that help transform standards of care for more than 30 years. Gilead’s therapeutic areas of focus include liver diseases, infectious diseases, inflammatory diseases, and cancer.

Essential Job Functions- Partner with internal teams to generate and re-purpose content fit for omnichannel use.- Understand digital requirements and provide briefs to agency partners.- Manage digital content through the content approval process.- Provide testing and QA on digital projects.- Manage documentation governance for Omnichannel resources and processes

Specific Responsibilities- Support CX team where required to produce content for communication updates to business.- In conjunction with cross functional Brand Teams, facilitate content asset production for use in omnichannel campaigns in line with brand strategy.- Work with key internal stakeholders and external agencies to re-purpose content assets that are required for omnichannel content plans.- Oversee content approval process for omnichannel content assets, ensuring that relevant content assets are uploaded into the approval system and monitor their progress until approval.- Schedule the production of content with the content production team and monitor progress through to completion.- Do testing and QA of omnichannel content produced by the content production team.- Notify teams of content availability and facilitate training if required.- Partner with stakeholders to ensure omnichannel metrics are thoroughly tested, captured, accessible and integrated into data lake and visible in reporting dashboards.- Source content performance data from the different technical systems and aggregate into preformatted omnichannel performance dashboards.- Assist Customer Experience team in providing omnichannel support to cross functional Brand Teams.

Knowledge, Experience, and Skills- Strong technical understanding related to systems, processes and data health.-
- Demonstrated interest in digital marketing and keen interest in customer experience and the impact it can deliver.- Detail orientated.- Ability to build strong relationships with colleagues and work as a part of team.- Experience in a pharmaceutical organisation would be an advantage but not required

Gilead Core Values- Integrity (always doing the right thing)- Teamwork (collaborating in good faith)- Excellence (working at a high level of commitment and capability)- Accountability (taking personal responsibility)- Inclusion (encouraging diversity)

Being Here Matters
- At Gilead we are committed, hardworking and passionate about improving the lives of the patients who use our products. Our values - integrity, inclusion, teamwork, accountability, and excellence - are evident in everything we do. We are a close-knit team where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development._
- We want all our employees to embrace and leverage each other’s talents and diverse perspectives, foster a sense of belonging, achieve their full career potential, and contribute to the team’s success. This is demonstrated through our Silver Status in the Australian Workplace Equity Index._
- As an equal opportunity employer, Gilead Sciences is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, colour, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws._

For Current Gilead Employees and Contractors:

  • Customer Experience Partner

    2 weeks ago

    Melbourne, Australia Commercial-RTA-Customer Experience Full time

    Real Estate software support for Real Estate Agency clients.  Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Experience Liaison

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Omnichannel Shopper Marketing Specialist

    6 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact**: We are currently looking for a talented Omnichannel Shopper Marketing Specialist to come and join the CUB Shopper Marketing team. Your new role will be partnering with the Coles Liquor Group Retail Beer teams. As part of your new role as the Omnichannel Shopper Marketing Specialist you will be working across both digital and instore...

  • Buyer - Retail Omnichannel

    6 months ago

    Melbourne, Australia Talent Effect Pty Ltd Full time

    Kitchen and Homewares - bloody lovely team - Northern Suburbs location - Hybrid & Flex - A growth opportunity - this business is on the move & so may be your salary **Company Overview** A specialist omnichannel retailer with a deep family heritage this is a place where relationships and aligned values are paramount. The business prides itself in knowing...

  • Customer Experience Associate

    5 days ago

    Melbourne, Victoria, Australia ZARA Full time

    About the RoleWe are seeking a dynamic and customer-focused individual to join our sales team as a Customer Experience Associate. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in fashion.The ideal candidate will have excellent communication skills, be able to work well...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Experience Associate

    3 weeks ago

    Melbourne, Victoria, Australia Woolworths Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will play a vital part in ensuring that our customers have an exceptional shopping experience at Woolworths.About the RoleAs a Customer Experience Associate, you will be responsible for:Greeting and assisting...

  • Customer Experience Associate

    6 months ago

    Melbourne, Australia ABN Group Full time

    493533 - Melbourne - Administration/Support Service - Full-time (Permanent) **What's on offer?** The Customer Experience Associate is responsible for the inbound and outbound calls, administrative and customer task support to enable the Customer Experience Coordinators to manage an awesome Customer Experience. The Customer Experience Associate will be...

  • Client Experience Associate

    6 months ago

    Melbourne, Australia FNZ Full time

    As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related to our diverse range of...

  • Customer Experience Associate

    19 hours ago

    Melbourne, Victoria, Australia Michael Hill Full time

    As a Customer Experience Associate at Michael Hill, you will play a pivotal role in assisting customers in creating moments that matter in their lives.About UsMichael Hill is a market leading, premium jewellery brand operating across Australia, New Zealand and Canada. We pride ourselves on providing exceptional customer service and fostering a fun and...

  • Business Development Manager for Omnichannel Growth

    2 weeks ago

    Melbourne, Victoria, Australia Colgate-Palmolive Company Full time

    Company Overview:Colgate-Palmolive Company is a leading global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world.About the Role:We are seeking an experienced Business Development Manager to...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

  • Customer Experience Associate

    2 days ago

    South Melbourne, Victoria, Australia The Just Group Full time

    About The RoleWe are seeking a highly motivated Customer Experience Associate to join our team at Peter Alexander Fountain Gate.Key Responsibilities:Drive and process store sales to achieve individual and store targets.Provide a genuine and unique experience for every customer, aligning with the Peter Alexander brand.Work collaboratively within a team...

  • Customer Experience Associate

    1 month ago

    Melbourne, Australia ABN Group Full time

    Who are we? ABN Group is Australia’s leading construction, property, and finance company, with operations in Victoria and Western Australia. Known for building both first homes and luxury residences, our mission is to deliver the dream of home ownership. In Victoria, we are well-known through our brands, Boutique Homes and Homebuyers Centre. We also offer...

  • Client Experience Associate

    6 months ago

    Melbourne, Australia FNZ Group Full time

    Client Experience Associate - Fixed Term As a Client Experience Associate at FNZ you will plays a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written...

  • Customer Success, Advanced Support Specialist

    6 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...

  • Client Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia FNZ Group Full time

    As a Client Experience Associate at FNZ, you will play a pivotal role as the primary point of contact for valued clients, encompassing a wide range of client interactions, including inbound and outbound phone calls, as well as written communication related to products and services.Key Responsibilities:Provide exceptional client service, resolving queries,...