Customer Experience Associate

1 month ago

Melbourne, Australia ABN Group Full time

Who are we?

ABN Group is Australia’s leading construction, property, and finance company, with operations in Victoria and Western Australia. Known for building both first homes and luxury residences, our mission is to deliver the dream of home ownership. In Victoria, we are well-known through our brands, Boutique Homes and Homebuyers Centre.

We also offer our team an onsite gym for fitness and well-being, and a coffee cart with affordable coffee to keep you refreshed throughout the day.

What’s on offer?

As a Customer Experience Associate, you’ll be the key link between our customers and the business, handling inbound and outbound calls, emails, and other methods of contact. You’ll support Site Managers to ensure an outstanding customer experience, with plenty of opportunities for growth in a fast-paced environment.

Your role will thrive on delivering customer satisfaction, motivated by our Core Values for Customer Service Excellence:

  • We care for our customers as we would for family and friends.
  • We listen with patience and empathy, putting ourselves in our customers’ shoes.
  • We deliver what we promise.
  • We communicate accurate information in a timely and positive manner.
  • We use good judgement and initiative to always do the right thing.

What you’ll benefit from:

  • Collaborating with peers in a supportive team
  • Ongoing training and professional development opportunities
  • Efficient workflow management systems to help you succeed

What can you bring?

We’re looking for candidates from retail Assistant Management or similar backgrounds who have strong customer service skills and leadership experience. Your ability to stay organised under pressure and keep the team motivated will help you excel in this role.

You will also bring:

  • A passion for delivering exceptional customer service with strong communication and listening skills
  • Problem-solving abilities, handling objections and negotiations with ease
  • A proactive attitude to meet KPIs and contribute to team success
  • Attention to detail to ensure all customer notes and documentation are accurate
  • Strong organisational and time-management skills, thriving in a fast-paced environment
  • Previous experience in customer service, ideally retail, with residential building or contact centre experience a bonus.

Why work with us? 

  • Reward and recognition programs that celebrate your hard work
  • Health and wellbeing plans, including an Employee Assistance Program, to support your work-life balance
  • A culture of belonging where you can truly be yourself
  • Take ownership of your career—opportunities for growth and development are endless
  • Hybrid work arrangements to support your life outside of work
  • Onsite gym and affordable coffee cart for your convenience
  • Volunteer opportunities with incredible charity partners
  • An accessible leadership team with a clear vision and purpose
  • A values platform that shapes how we operate and supports a culture of respect and inclusion

ABN Group is an equal opportunity employer, committed to a working environment that embraces diversity and inclusion, reflecting the communities we serve.

You must have the right to live and work in Australia to apply for this role.

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