Customer Experience Associate

1 week ago


Melbourne, Victoria, Australia Michael Hill Full time

As a Customer Experience Associate at Michael Hill, you will play a pivotal role in assisting customers in creating moments that matter in their lives.

About Us

Michael Hill is a market leading, premium jewellery brand operating across Australia, New Zealand and Canada. We pride ourselves on providing exceptional customer service and fostering a fun and supportive culture.

The Role

This Casual opportunity will see you contribute towards the success of our Mildura store as part of our dynamic team. You will deliver individualised customer service, work closely with colleagues to achieve sales goals and maintain high presentation standards.

What We Offer
  • A well-established heritage brand trading in 3 countries; opportunities for career growth and progression are endless
  • A supportive team environment; surrounded by like-minded professionals and mentored by successful leaders
  • Exclusive access to our Michael Hill Rewards platform, offering discounts and cashback with multiple retailers, wellbeing tips and recipe inspiration
  • A focus on employee health, safety and wellbeing; resilience measures and Employee Assistance Program available to support your needs
  • 24/7 access to our Employee Assistance Program for you and your family
  • Team member pricing on MH diamonds and jewellery
Your Skills & Qualifications

We're looking for someone who can connect with our customers, create a premium experience by showcasing our products personalised to their desires or occasion. You'll be comfortable working in a fast-paced environment, achieving both personal and team sales goals. A desire to learn and share existing knowledge is essential, along with enthusiasm, friendliness and a strong work ethic.

Estimated Salary: $45,000 - $55,000 per year

This figure is based on industry standards for similar roles in the region. As a valued member of our team, you can expect a competitive salary, opportunities for growth and a comprehensive benefits package.

We value diversity and welcome applications from candidates from diverse backgrounds. If you're excited about creating memorable experiences for our customers and contributing to our team's success, apply now.



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