Member Experience Consultant

4 weeks ago

Melbourne City Centre, Australia HBF Full time

**Job no**: 493675

**Work type**: Permanent full time

**Location**: Melbourne CBD

**Categories**: Member Services & Sales

**Enjoy the ultimate flexibility with your working arrangement at HBF**

HBF is proud to be awarded Australia’s most trusted Private Health Insurer, we have 1.1 million members nationally and over 1000 people. You will recognise us from our fun loving Quokka ads Our purpose is to deliver for our members in the moments that matter, underpinned by a friendly value driven culture.

When you join HBF, you become part of one big diverse family as we “bring the fun into Health Fund”

We celebrate each other’s professional and personal achievements and recognise everyone’s contribution. We encourage our people to step into opportunities to enhance their development through secondments, training, and learning opportunities. Above all, it is the care we have for each other that makes HBF a great place to work.

**What you can expect**
- Meaningful conversations with members where you can make a difference
- Hybrid working arrangements giving you the flexibility to work from home or in the office if you choose
- All round support and commitment from our caring Team Leaders and Trainers
- One-off (pre-tax) Work From Home assistance to the value of $500
- Access to a range of corporate discounts which include JB HiFi and other retail outlets, gyms, restaurants, and hotels

**About the opportunity?**

You will support new and existing members, identify their needs, and recommend the right product for them. You will also support our members across a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to understand their health cover.

**Let’s talk about you**

Do you have a natural ability to communicate, and are you compassionate? Are you self motivated and enjoy working independently? If you are - you could be one of our Quokkstars here at HBF.

We are seeking individuals with a strong customer service focus. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient - no one conversation is the same and can be challenging

Don’t worry though, we don’t expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the HBF way.

**Ok, you know the details, now let’s talk more about benefits**
- Fully subsidised Gold Hospital Elevate Insurance Cover* for yourself and / or qualifying family members
- 3 additional wellbeing days off a year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- 14 weeks paid parental leave
- Career development opportunities - on average 35% of our member contact centre team are successful landing other roles within HBF. We have a passion for harnessing our people potential
- Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
- (Note: leave entitlements are pro rata.
- After probation period)_
- _People identifying as an Aboriginal or Torres Strait Islander_
- _People living with physical disabilities_
- _People of different ages_
- _People comfortable with their sexual orientation, gender identity, and expression._

**Advertised**: 13 Jan 2023 AUS Eastern Daylight Time
**Applications close**:

  • Member Services Consultant

    3 weeks ago

    Melbourne City Centre, Australia B & K Consulting Full time

    **Member Services Consultant - Industry Super**: **Melbourne CBD VIC** **Full time** **$75,000 - $85,000 Annually** - Long Established Industry Fund - Strong, Inclusive Culture - Up to $85k Package + Benefits - Established industry fund - Melbourne CBD - hybrid working model - Full-time permanent role ($75-85k package) **The Role** The Member Services...

  • Member Consultant

    2 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    Competitive salary of $68k + an increased 12% Super! - Enjoy the flexibility of a hybrid working arrangement - East Melbourne office! - Wonderful chance to work for a company who put their staff and members FIRST! We are seeking **standout** member consultants to join a **highly successful** and rapidly growing business who work closely with...

  • Member Consultant

    4 weeks ago

    East Melbourne, Australia CoINVEST Limited Full time

    Empower eligible workers to claim their long service leave entitlements - Enjoy work-life balance, wellbeing support, recognition & growth opportunities - Be part of an innovative work culture that values collaboration and agility. **CoINVEST is an independent operator of a portable entitlements scheme that supports the construction industry in Victoria....

  • Member Consultant

    1 week ago

    Melbourne, Victoria, Australia Defence Bank Full time

    Introduction:We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work.As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women and...

  • Customer Service Consultant

    4 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Fully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged - Your new company Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something...

  • Expression of Interest

    2 weeks ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Member Engagement Consultant

    1 week ago

    Redland City, Australia Royal Automobile Club of Queensland Full time

    Job Description - Member Engagement Consultant OJ) Job Description Member Engagement Consultant ( Job Number: 240000OJ ) Description RACQ Capalaba is looking for fun, energetic and customer service superstars to join their team. No experience necessary - just a willingness to learn We will provide a comprehensive and tailored training programme to set...

  • Implementation Consultant

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Implementation Consultant | MYOB Advanced | $110,000 - $130,000 | Hybrid Working Arrangement | SE Suburbs **Your new company** A highly reputable consultancy who pride themselves on being highly regarded across the ERP implementation space. Join their energetic and collaborative local team to partner with clients, delivering bespoke implementation...

  • HR Consultant

    4 weeks ago

    Melbourne City Centre, Australia Department of Education Full time

    HR ConsultantWant to progress your career in HR? Join a team of dedicated HR consultants to deliver recruitment and HR consultancy to administrators and staff within Victorian Government Schools and members of the public seeking job opportunities within Victorian Government Schools. An exciting opportunity exists for a self-motivated team player to join the...

  • HR Consultant

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time

    HR ConsultantWant to progress your career in HR? Join a team of dedicated HR consultants to deliver recruitment and HR consultancy to administrators and staff within Victorian Government Schools and members of the public seeking job opportunities within Victorian Government Schools.An exciting opportunity exists for a self-motivated team player to join the...

  • Recruitment Consultant

    3 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: The Transfer and Promotion Unit (TPU) convene Victoria Police member selection panels from the rank of Constable/Senior Constable through to Commander, servicing all regions, departments and commands. Recruitment Consultants are responsible for managing recruitment services for all sworn transfer and promotions processes, facilitating...

  • Learning and Development Consultant

    1 week ago

    Melbourne City Centre, Victoria, Australia Office of Public Prosecutions Full time

    Learning & Development ConsultantFull Time, OngoingAs a Learning & Development (L&D) Consultant, the successful incumbent would be responsible for the delivery or training services, including Continued Legal Education (CLE) sessions, across the OPP in collaboration with the Legal Training Team as well as organisational development activities.About the Role:...

  • Recruitment Consultant

    3 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: The Transfer and Promotion Unit (TPU) convene Victoria Police member selection panels from the rank of Constable/Senior Constable through to Commander, servicing all regions, departments and commands. Recruitment Consultants are responsible for managing recruitment services for all sworn transfer and promotions processes, facilitating...

  • Member Experience Officer

    1 week ago

    Toowoomba City, Australia Heritage Bank Full time

    On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form Heritage and People's Choice - Australia's leading mutual banking organisation. We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two...

  • Member Consultant

    4 weeks ago

    East Melbourne, Australia CoINVEST Limited Full time

    Empower eligible workers to claim their long service leave entitlements - Enjoy work-life balance, wellbeing support, recognition & growth opportunities - Be part of an innovative work culture that values collaboration and agility. **CoINVEST is an independent operator of a portable entitlements scheme that supports the construction industry in Victoria....

  • Ict/av Consultant

    4 weeks ago

    Melbourne City Centre, Australia Ivory Group Full time

    In the heart of Melbourne CBD. - Flexible WFH arrangements. - Career progression to Senior and chartership **ABOUT THE COMPANY.** This opportunity is to join a fast-paced, quality-driven, multidisciplinary engineering consultancy. They are a dynamic consultancy that values innovation and has a strong project pipeline immediately available. The Directors of...

  • Ict/av Consultant

    2 months ago

    Melbourne City Centre, Australia Ivory Group Full time

    In the heart of Melbourne CBD. - Flexible WFH arrangements. - Career progression to Senior and chartership **ABOUT THE COMPANY.** This opportunity is to join a fast-paced, quality-driven, multidisciplinary engineering consultancy. They are a dynamic consultancy that values innovation and has a strong project pipeline immediately available. The Directors of...

  • Member Relations Consultant

    3 weeks ago

    Melbourne, Australia RACV Full time

    RACV Head Office | Melbourne CBD Location - Permanent Full Time | Hybrid Working - Competitive Salary | Discount on RACV Products **Great things start here** Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or...

  • Recruitment Consultant

    2 months ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: The Transfer and Promotion Unit convene Victoria Police member selection panels from the rank of Constable/Senior Constable through to Commander, servicing all regions, departments and commands. Recruitment Consultants are responsible for managing end-to-end recruitment services for all sworn transfer and promotions processes. Victoria...

  • Instructional Designer/training Consultant

    3 weeks ago

    Melbourne City Centre, Australia Peoplebank Full time

    Location: - Melbourne CBD- Job Type: - Contract- Posted: - 10 months ago- Contact: - Sumi Dahal- Discipline: - General IT - Reference: - 213500Our client, an Australian Iconic Enterprise is looking for Training Consultant to join their team for an initial 6 months with potential extensions The primary focus of the Training Consultant is to design and...