Retail Operations Manager

2 months ago

Melbourne, Australia WHSmith Full time

**Join our largest Australian estate as a Retail Operations Lead - Responsible for ensuring first class customer experience and team excellence**:

- **_Make Your Mark Drive innovation and excellence in retail operations at WHSmith _**:

- **_Exciting opportunity to join a well-established international brand and manage multiple sites across the Melbourne Airport Estate _**:

- **_Lead, innovate, and grow with a respected retail leader_**

**About WHSmith**:
WHSmith is a historic British retailer focusing on news, books, and convenience, and we are proud to bring our expertise to our Australian operations. Our stores are located in some of the busiest and most exciting airports in the country, providing a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.

**About the Role**:
As our Retail Operations Manager, you will play a pivotal role in ensuring the seamless operation of customer-facing retail operations across Melbourne Airport. Working closely with the Area Manager, you will lead and guide Store Managers and Team Leaders to maintain exceptional retail and operational standards. Your responsibilities will include:

- Maximising product availability through effective stock management processes and maintaining stock file integrity to minimise losses.
- Consistently fulfilling the "duty manager" role across the estate.
- Build and maintain strong relationships with key stakeholders locally and within the Support Office.
- Recruiting, developing, motivating, and leading capable teams to ensure the consistent delivery of operational processes.
- Planning and allocating resources to meet operational demands within cost tolerances.
- Working closely with the Operations Manager (Process and Compliance) to ensure the appropriate team-to-task alignment and service within each terminal.
- Providing feedback for operational improvements and address non-compliance issues, striving for favourable outcomes.
- Leading the team in delivering exceptional customer service and upskill team members working in specialist areas (including, Tech, Books and News).
- Leading compliance with all Food Safety, Health and Safety, and Wellbeing processes, training the team accordingly.
- Conducting performance management conversations when required and seek opportunities for team and operational improvements.
- Performing adhoc operational or administrative duties as reasonably requested.

**About You**:
Ideally, you will have:

- At least 2 years’ experience in a fast-paced retail warehouse or store environment
- Experience with stock control and allocations
- Experience with back of house operations
- Proactive leadership and mentorship skills
- The desire to build a career in Retail Management.
- Knowledge of fast-paced retail operations with a focus on quality service.
- Experience managing stock and labor costs.
- Effective staff management and training skills.
- The ability to achieve targets and KPIs.
- Flexibility with work hours and willingness to work weekends/public holidays when needed.
- A hands-on management style, ensuring high standards of customer service are maintained and company policies and procedures are followed.

**Our Commitment to Diversity and Inclusion**:

- WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices._

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