Retail Operations Manager

7 months ago

Melbourne, Australia Compass Group Australia Full time

As the Retail Operations Manager, you'll be a key player of our new partnership with Melbourne Olympic Park (M&OP). Your role will involve leading front-of-house operations to exceed expectations through effective management and execution.
If you're a visionary leader dedicated to delivering a high level of service to both clients and customers, join us to contribute to our stadium’s retail evolution.

Showcase your expertise across this globally recognised destination for the best of live sport and entertainment including five iconic venues (John Cain Arena, Rod Laver Arena, Margaret Court Arena, Kia Arena and CENTREPIECE).

Leveraging Levy Australia’s cutting-edge, guest-centric approach your role will be integral in allowing our teams to deliver legendary experiences for the up to three million guests to hundreds of events the park welcomes each year, including the world’s biggest tennis tournament, the Australian Open. Fast-paced, and no two days the same, you will be responsible for:

- Play a pivotal role in our new collaboration, influencing the retail landscape.
- Lead a creative team to amplify guest satisfaction and loyalty.
- Shape and elevate our retail evolution with innovative strategies.

Not only an exciting role, this presents a once in a lifetime opportunity to experience and contribute to the launch of Levy’s first partnership in Australia. Already delivering legendary experiences at iconic events and destinations overseas, including Wimbledon, The US Open and Dodger Stadium, our partnership with M&OP will extend our exposure to the biggest and best and usher in a revolutionary change to the Australian hospitality scene.

**The Position**:

- Proficiently handle contracts across 3 venues and foster positive relationships with stakeholders.
- Effectively control costs associated with goods, food and other unit expenses.
- Oversee and manage financial resources in strict alignment with the established budgetary framework.
- Streamline and oversee operational processes for optimal efficiency.
- Model positive working relationships, guide team development, and ensure compliance with health and safety standards.

**The Person**:

- Minimum 4 years of managerial experience in Food & Beverage, including high-volume retail outlets and large events.
- Extensive knowledge of the Food & Beverage industry, with a focus on contract catering.
- An understanding of laws, security, and health and safety in catering services.
- The ability to work under pressure and navigate challenging situations effectively.

**The Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional development and growth.
- A vibrant and dynamic work environment within the exciting world of sports.
- 12 weeks paid parental leave for primary carers.
- Multiple salary packaging options.

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