Support Work Coordinator

4 months ago

Adelaide CBD, Australia SYC Full time

**Are you looking for a role where you can make a difference?**

As a registered National Disability Insurance Scheme (NDIS) provider, SYC is passionate about empowering people with disability or mental ill-health to build skills for life, get into work and transition to independence.

As a **Support Work Coordinator, **you will provide the effective leadership, supervision, day-to-day direction, and operational management of a team of Support Workers that results in responsive service provision and quality outcomes for NDIS clients in the community. This full-time opportunity is based in our Kent Town Head Office.

In this role, you will guide Support Workers in the provision of person-centred services which enable wellbeing, independence, and opportunity for clients through the development, delivery and review of individualised support that enables sustainable independence and wellbeing in all areas of their lives.

You will enable Support Workers to build individual client capacity and stability through social skills and community participation, day-to-day living skills, vocational skills and goals, maintaining physical wellbeing and building broader life skills. Reporting to the Disability Services Manager, the day-to-day activities of this role will include:

- Overseeing and being responsible for the quality of the NDIS Support Work service
- Providing employee support and leadership to meet KPIs
- Supervising and monitoring operation/information systems (including rosters) and identifying organisational requirements including risk management and compliance
- Sourcing referrals through the development of effective local networks and relationships with disability service and other providers.
- Providing high-level operational advice and practical support to employees and acting as a point of escalation for team members to help resolve issues
- Monitoring and evaluating individualised participant support and service delivery to ensure ongoing effectiveness
- Identifying and developing ongoing relationships with community and service networks to facilitate collaborative partnerships
- Ensuring services are provided within the scope of NDIS funding and NDIS Quality and Practice standards

**About You**
- An in-depth understanding and working knowledge of the NDIS, and experience of working within the NDIS Operational Guidelines, Practice Standards and Quality & Safeguarding Framework
- Demonstrated experience in a supervisor and service coordinator role
- Experience in building effective and respectful relationships, and engaging and supporting people living with disability, mental ill-health, or psychosocial disability in the co-design of services
- Ability to achieve negotiated outcomes and KPIs with mínimal supervision and direction
- The ability to conduct client intake assessments, support planning and reviews
- Experience in building and fostering effective internal & external networks, corporate relationships, and working collaboratively
- Excellent communication skills with well-developed interpersonal, verbal, and written skills
- Self-motivation and initiative, with well-developed time management and organisational skills, the ability to meet deadlines and attend to multiple tasks & priorities

**And will identify with SYC’s values**
- ** Relentless belief** in people and their potential
- ** Excellence** through striving for the highest standards of safe, effective, ethical, and compliant service delivery
- ** Collaboration** delivering better outcomes by working together in an environment that brings out the best in people
- ** Courage **in recognising and valuing strength and resilience
- ** Creativity **by embracing innovative thinking and open-mindedness

**For this role you will need**:

- Minimum Certificate IV in disability, mental health, and/or equivalent relevant qualification
- To hold and maintain an approved First Aid Certificate and CPR certificate
- Possession of a current valid Driver’s licence and willingness to drive
- Possession of NDIS and Working with Children checks

Where a motor vehicle allowance is provided for the use of the employee’s personal vehicle for work purposes, the employee’s vehicle used must have a safety rating of 4 or 5-star ANCAP or EURO-NCAP to be used for SYC business purposes.

**Award**: SCHADS L5

**Why join Team SYC?**
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Be provided an additional paid personal leave
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Discounted gym membership for all employees
- Enjoy special benefits with Beaurepaires
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of

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