Claims Administrator

2 weeks ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

The Claims team are there to help our customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We have a permanent role available for a Case Administrator to join our close-knit North Sydney based team. In this entry level role, you will provide administrative support to team members as well as internal and external stakeholders whilst working to meet agreed SLAs.

Your responsibilities will include:

- Ongoing management of stable and mature claims;
- Managing all correspondence, maintaining up to date case files and documentation;
- Processing payments accurately and in a timely manner;
- Working closely to meet all regulatory and compliance requirements;
- Meeting both individual and team SLAs; and
- Looking for opportunities to improve internal processes.

**About You**

With a strong customer service and administrative background, you have experience working in a highly collaborative environment. You are results driven with the ability to meet deadlines and prioritise your work. A strong communicator, both written and verbal, you enjoy building strong relationships and are looking to really make your mark

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.


**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job**: Customer

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 1

Full-time

:
**Job Posting**: 19-Jun-2024, 8:33:26 PM

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