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Case Associate

4 months ago

Docklands, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide over 1.5 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all at MLC Life Insurance to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1,600 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**:
The Claims team are there to help their customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We are currently recruiting for a Case Administrator to join us in our Brisbane, Melbourne or Sydney offices. You will work collaboratively with Case Consultants and other support services in a team environment, providing administrative assistance and managing low risk cases.

Your responsibilities include but are not limited to:

- Manage incoming and outgoing correspondence within SLA’s;
- Manage and process payments in line with authorisation and recommendation of the Case Consultant;
- Request and follow-up outstanding client documentation and information (inc. medical reports, Medicare records, Financials, etc.);
- Manage and process payment invoices for all services;
- Classify, manage and complete new mail items from the workflow systems within the agreed SLA’s;
- Manage and process re-opening requests of client claims;
- Manage and schedule meetings / appointments with third party stakeholders; and
- Manage a portfolio of low-risk cases.

**About You**

With a strong administrative background, you will have experience with supporting team members and be highly customer driven. Able to meet deadlines and multitask/ prioritise, you enjoy building strong relationships and have excellent written and verbal communication skills.

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.


**Primary Location***: AU-VIC-Docklands

**Work Locations***: Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008

**Job***: Customer

**Organization***: MLC Limited

**Schedule***: Permanent

**Employee Status***: Group Level 1

Full-time

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**Job Posting***: 12-Apr-2023, 8:39:13 PM